Drashti Patel
Edmonton,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer – Physiotherapy Department
Capital Care
07.2023 - Current
- Developed a comprehensive plan that reduced patient transport procedures and guaranteed on-time arrivals for 95% of physiotherapy sessions, improving treatment efficiency and patient satisfaction throughout the department
- Accelerated the preparation of physiotherapy sessions by setting up therapy equipment within 10 minutes, allowing therapists to initiate patient care promptly while ensuring full compliance with safety protocols
- Streamlined the sanitization process of therapy equipment, ensuring compliance with hospital cleanliness standards while maintaining an organized workspace, contributing to a 30% increase in session readiness for patient care
Receptionist
Sunshine Automobiles
05.2018 - 08.2020
- Established clear protocols for handling calls and scheduling appointments, achieving a measurable decrease in mismanaged bookings while ensuring optimal workflow throughout busy periods with zero errors reported
- Optimized Microsoft Office Suite workflows through advanced training sessions on file organization techniques, allowing team members to save an average of five hours weekly while maintaining high standards for documentation quality
- Increased office productivity by 15% by assisting with preparing reports, memos, and presentations, leading to faster turnaround times on administrative tasks
Medical Office Assistant
Nightingale Hospital
08.2019 - 09.2019
- Enhanced clinic efficiency by managing over 40 incoming calls daily and registering patients, contributing to a smoother workflow that welcomed more than 100 individuals seeking care each week
- Coordinated the transition of over 100 patients to exam rooms weekly by preparing each room for consultations and facilitating direct communication with medical staff to optimize patient flow
- Maintained a clean and sterile environment in exam rooms after each patient visit, contributing to an increase in overall clinic hygiene standards that supported the well-being of approximately 100 patients weekly
Volunteer
Aga Khan Hospital
07.2018 - 08.2018
- Coordinated inventory checks and established a replenishment schedule, ensuring 100% availability of essential medical supplies for both the medical and radiology wards, directly supporting patient care continuity
- Increase pharmacy efficiency by 10% by accurately distributing medications and organizing patient records, ensuring confidentiality, and reducing errors in record-keeping
- Implemented a daily cleaning protocol that resulted in a 30% reduction in hospital-acquired infections, improving overall patient safety and aligning with best practices in healthcare standards
Education
Bachelor of Science - Biological Sciences, Chemistry
University of Alberta
06.2024
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
Certification
Medical Terminology Certificate, Canadian Red Cross
Timeline
Volunteer – Physiotherapy Department
Capital Care
07.2023 - Current
Medical Office Assistant
Nightingale Hospital
08.2019 - 09.2019
Volunteer
Aga Khan Hospital
07.2018 - 08.2018
Receptionist
Sunshine Automobiles
05.2018 - 08.2020
Bachelor of Science - Biological Sciences, Chemistry
University of Alberta
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