Drashti Patel
Winnipeg,MB
Summary
Versatile professional serves as the first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and Accuro coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
11.2022 - Current
- Developed and updated databases to handle customer data.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
Lab Demonstrator
The University Of Winnipeg
01.2022 - Current
- Enhanced lab safety by conducting regular inspections and implementing proper protocols.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Promoted environmental sustainability within the labs by implementing waste reduction strategies and recycling efforts where applicable.
- Conducted research experiments.
- Evaluated student performance fairly through objective grading criteria for lab reports, quizzes, exams, or other assessments as required.
- Analyzed results using analytical software and created reports.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Troubleshot and resolved equipment and process issues.
- Participated in lab meetings and project presentations.
- Provided timely feedback to students on their lab assignments, fostering continuous improvement and growth.
Volunteer - Dental Clinic Assistant
Winnipeg Regional Health Authority Access Downtown
08.2022 - 08.2023
- Helped front desk staff register and process patients.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Assisting in retrieving and filling patient records (paper charts) from the chart room. And scanning dental charts.
- Assist patients with filling out medical history forms as needed and informing them about the online Canada Dental Benefit application.
Student Support Coordinator
WUSC -The University Of Winnipeg
06.2022 - 04.2023
- Enhanced student support by developing and implementing targeted intervention strategies.
- Checked on tutoring to assess quality of education and assistance offered to students.
- Designed resources tailored to diverse learning styles and cultural backgrounds, ensuring equitable access to educational opportunities.
- Partnered with community organizations to connect students with additional resources such as internships or volunteer opportunities for skill development outside the classroom setting.
Dietary Aide Casual
The Saul And Claribel Simkin Centre
05.2022 - 12.2022
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Followed all food safety regulations while preparing meals for patients.
Volunteer
Blood Donation Camp
04.2020 - 12.2020
- Participated in staff training sessions to enhance knowledge of child development, group dynamics, and conflict resolution techniques.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Conducted surveys among service recipients to gauge satisfaction levels and identify areas needing improvement or expansion efforts.
- Facilitated community outreach to expand participation and support.
- Kept files updated, accurate and aligned with requirements.
Medical Student Volunteer
Oldage Home
01.2020 - 12.2020
- Assisted with the organization and implementation of various health-related events, contributing to increased community engagement and public awareness on important topics.
- Supported the healthcare team in maintaining a safe and hygienic environment, ensuring proper sanitation protocols were followed.
- Gained valuable insight into patient needs through regular interaction, enabling more targeted solutions to address individual concerns effectively.
- Led assemblies and sporting event preparations to garner patient's spirit.
- Worked with professors and community groups to develop projects for support.
Education
Bachelor of Science - Biology And Biochemistry
University of Winnipeg
Winnipeg, MB06.2024
Skills
- Understand PHIA Act Policy
- Well trained to use Accuro
- Document Control
- Cross-Functional Collaboration
- Order Processing
- Medical office administration
- Quality Control
- Instrument Calibration
- Data Collection
- Sanitation Practices
- Money Handling
- Verbal Communication
- Medical Records Management
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Limited Working
Certification
- Food Handlers Certificate
- Smart Choice
- First and CPR Basic Level
Timeline
Customer Service Representative
Walmart
11.2022 - Current
Volunteer - Dental Clinic Assistant
Winnipeg Regional Health Authority Access Downtown
08.2022 - 08.2023
Student Support Coordinator
WUSC -The University Of Winnipeg
06.2022 - 04.2023
Dietary Aide Casual
The Saul And Claribel Simkin Centre
05.2022 - 12.2022
Lab Demonstrator
The University Of Winnipeg
01.2022 - Current
Volunteer
Blood Donation Camp
04.2020 - 12.2020
Medical Student Volunteer
Oldage Home
01.2020 - 12.2020
Bachelor of Science - Biology And Biochemistry
University of Winnipeg
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