Drashti Bharti
Technical Writer
Brampton,ON
Summary
Analytical Technical Writer with 5+ years of experience working on software documentation in an agile environment. Leveraging the aptitude for technical research and auditing to identify and resolve technical issues ensuring the accuracy of documentation.
Overview
5
5
years of professional experience
3
3
Certificates
Work History
Technical Writer II
Boston Scientific
Mississauga, ON
04.2023 - Current
- Updated 15 Device Master Records (DMR) to document template enhancements changes based on rational provided by engineers.
- Routed documents through 6 cross-departmental stakeholders for approval in ETQ Reliance quality management system, keeping within short deadlines.
- Collaborated in template migration experiment to make existing documentation compliant with new system by incorporating new template in documents, recording areas of improvements, and pointing factors for ease of migration.
- Analyzed and updated style errors in 20 documents after their migration from ETQ Reliance to Windchill, thereby resolving document loading and format export issues.
Technical Writer
Conga
Ahmedabad, Gujarat
09.2021 - 02.2023
- Analyzed architecture of over 70 Conga CPQ REST APIs to establish methodology to incorporate doc-as-code writing approach as part of introduction of company's developer hub.
- Executed REST APIs in Postman, Swagger, and Readme.io to ensure API documentation with accurate input and output parameters and code samples. Added these details in Open API Specifications file utilizing Visual Studio Code and GitHub.
- Demonstrated systemic approach to follow audit trail using Conga’s resources. It helped team members learn to identify accountable entities and possible solutions in case of escalation.
- Reduced customer’s grievances by restructuring and rewriting Conga Deal Maximizer documentation within 15 days.
Associate Technical Writer
Conga (Formerly Known As Apttus)
Ahmedabad, IN
07.2018 - 08.2021
- Handled 7 modules of Conga CPQ for 18+ releases meeting tight deadlines and delivering product documentation on time.
- Planned and presented documentation cycle for 16 releases, independently or in collaboration with team for shared products.
- Routinely tested new features in org, collaborated with cross-functional teams and stakeholders, analyzed Jira ticket, and documented patch release notes.
- Spearheaded establishment of templates to document SOAP APIs and Callbacks in course of release. Documented over 70 SOAP APIs and 20 Callbacks adhering to that template.
- Mentored 6 new team members on release notes documentation using expertise developed by writing and publishing over 210 release notes.
- Contributed to migration of documentation portal from one plugin to another, incorporating versioning and single-sourcing.
Education
B. Tech - Information And Communication Technology (ICT)
Dhirubhai Ambani Institute of Information And Comm
Gandhinagar 06.2014 - 2018.06
Senior Secondary School -
P.P. Savani Chaitanya Vidya Sankul
Surat 06.2013 - 2014.04
Secondary School -
Kendriya Vidyalaya
Rajkot 04.2011 - 2012.03
Skills
Software Documentation
undefinedTimeline
Technical Writer II
Boston Scientific
04.2023 - Current
Technical Writer
Conga
09.2021 - 02.2023
Associate Technical Writer
Conga (Formerly Known As Apttus)
07.2018 - 08.2021
B. Tech - Information And Communication Technology (ICT)
Dhirubhai Ambani Institute of Information And Comm
06.2014 - 2018.06
Senior Secondary School -
P.P. Savani Chaitanya Vidya Sankul
06.2013 - 2014.04
Secondary School -
Kendriya Vidyalaya
04.2011 - 2012.03
Certification
202 CPQ Product Certification - Level 2
Accomplishments
Received Spot award twice for outstanding performance and dedication
Special Projects
- Project Green: Improved legacy content in Conga CPQ documentation based on feedback from Professional Services team. Project included thorough testing of feature in org, rewriting content, reorganizing documentation flow, and conducting multiple rounds of review with stakeholders.
- Customer call: Contributed to a customer call in collaboration with Customer Success Manager to resolve queries raised by that customer. The resolution was drawn after detailed audit of documentation and Jira. Demonstrated the documentation structure for their understanding.
- Best Practices guide: Created a guide to document best practices and guardrails of configuring Conga CPQ within Salesforce governor limits. Gathered information from stakeholders in engineering, architectures, and professional services team and complied it to present as a guide.
- Patch Commander duties: Served as a liaison between release management and documentation team for smooth collaboration between them. Attending calls with cross-functional teams as an advisor and single point of contact on patch release process.
- Confluence Administrator duties: Tested confluence upgrades in sandbox instance of documentation portal to identify potential errors before upgrading the production instance.
Documentation Tools
- Atlassian Confluence
- Microsoft Visual Studio Code
- SmartBear Software Swagger
- ReadMe
- TechSmith Snagit
- Adobe Acrobat Pro DC
Document Deliverables
- Release Notes
- User Guides
- Administrator Guides
- SOAP API Guides
- Best Practices Guide
- REST API Guides
- Device Master Records
- Work Instruction
Style Guides
- In-house style guide
- Microsoft Manual of Style
IT Concepts and Tools
- GitHub
- Salesforce
- Salesforce Schema Lister
- Atlassian Jira
- Java
- C
- SQL
- Database Management
- Postman
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