Drashti Barot
St Peter's,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Committed to maintaining professional relationships to increase profitability, and drive business results. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Baker/Food Counter Attendant
R & G Macdonald enterprises ltd
St Peter's, NS
11.2023 - Current
- Prepared a variety of baked goods using commercial mixers and ovens.
- Maintained cleanliness and organization in the baking area and equipment.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
Food Counter Attendant
Wilson Investments Ltd. Tim Hortons
06.2023 - 10.2023
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
Customer Service Specialist
CONCENTRIX
05.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Handled customer inquiries and suggestions courteously and professionally.
Caregiver
OSPREY ANGELS
08.2021 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Specialist
SYDNEY CALL CENTRE
07.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier
Walmart
10.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Kitchen Helper
Gate Gourmet
06.2019 - 09.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
Baker/Food Counter Attendant
R & G MacDonald Enterprises Ltd.
St Peter's
Education
Post-Baccaleurate Diploma - Accounting And Finance
Cape Breton University
Sydney, NS05.2021
Bachelor of Commerce - ACCOUNTING AND BUSINESS MANAGEMENT
GUJARAT UNIVERSITY
AHMEDABAD06.2018
Skills
- Patient Reimbursements
- Business Correspondence
- Creative Solutions
- High-Volume Call Environments
- Information Systems Improvements
- Problem Resolution
- Microsoft Office
- Call Volume and Quality Metrics
- Good Communication Skills
- Field Operations Support
- Customer Retention Strategies
- Corrective Action Planning
- Baking techniques
- Food safety compliance
- Customer service
- Time management
Certification
FIRST AID AND CPR
WHIMS
Additional Information
I AM ON WORK PERMIT. AVAILABILITY IS FULL TIME AND CAN JOIN IMMEDIATELY.
Timeline
Baker/Food Counter Attendant
R & G Macdonald enterprises ltd
11.2023 - Current
Food Counter Attendant
Wilson Investments Ltd. Tim Hortons
06.2023 - 10.2023
Caregiver
OSPREY ANGELS
08.2021 - 12.2021
Customer Service Specialist
CONCENTRIX
05.2021 - 05.2023
Customer Service Specialist
SYDNEY CALL CENTRE
07.2020 - 04.2021
Cashier
Walmart
10.2019 - 07.2020
Kitchen Helper
Gate Gourmet
06.2019 - 09.2019
Baker/Food Counter Attendant
R & G MacDonald Enterprises Ltd.
Post-Baccaleurate Diploma - Accounting And Finance
Cape Breton University
Bachelor of Commerce - ACCOUNTING AND BUSINESS MANAGEMENT
GUJARAT UNIVERSITY