Dramane Coulibaly
OTTAWA,Canada
Summary
A customer service professional with a strong background and active involvement in the community. Proficient in both French and English, I bring extensive knowledge and experience in providing excellent customer service. Skilled in building relationships with colleagues, I possess a natural ability to adapt to new challenges and I am always eager to learn. With a strong work ethic and a drive for success, I am committed to making a positive impact in any role.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Pizza Hut
11.2022 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Produce Clerk
Superstore
07.2022 - 10.2022
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Omni Customer Sales Floor Associate
Walmart
11.2020 - 02.2022
- Experienced in stocking items on the floor and inventory
- Experienced in merchandising and helping out customers
- Experienced in handing out parcels and packages to customers in-store and at curbside pickup
Education
Certificate - Business Management And Entrepreneurship
Algonquin College
Ottawa, Ontario06.2023
Skills
- Strong work ethic
- Desire to succeed
- Smart presentable appearance
- Polite and helpful manner
- Willing to learn
- Positive attitude
- Willing to work on a shift basis
- Ability to respond to timeframes and deadlines
- Confident in communicating
- Building good relationships
- Good with numbers
- Software proficiency (Word, Excel, PowerPoint)
- Excellent in French
- Excellent in English
Volunteer Experience
- Handing out flyers and pamphlets, NDP party, 2012
- Canvassing, Liberal party, 2016
- Volunteering, The African League of Canada, 2016
Personal Information
Age: 21
Languages
English
French
Timeline
Call Center Representative
Pizza Hut
11.2022 - 05.2024
Produce Clerk
Superstore
07.2022 - 10.2022
Omni Customer Sales Floor Associate
Walmart
11.2020 - 02.2022
Certificate - Business Management And Entrepreneurship
Algonquin College
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