Dr Alisha Shirsat
Burnaby,BC
Summary
Well-educated and qualified Healthcare Consultant with a proven track record of success in supporting hospitals and its' employees, analyzing medical data, and representing the company at various industry events. Offers an extensive knowledge of multiple hospital management software programs and in Healthcare Process Operations. Also with strong troubleshooting technical and analytical skills with an ability to communicate and implement technology plainly and simply. Possess excellent leadership skills and important ability to finish all projects within budget and schedule.
Overview
5
5
years of professional experience
Work History
Solution Delivery Analyst
THB Technology Healthcare Big data analytics
03.2022 - 12.2022
- Responsible for designing, building, testing, and implementation of Physician - Patient, CRM, HMIS, Virtual consultation software for multiple clients.
- Trained around 1400+ doctors and 500 auxiliary staff spanned across 14 hospital sites across 4 cities.
- Solution designing to create a close circuit coordinated platform which helps physicians to deliver game changing experience to patients / consumers
- Installed, configured, tested and maintained application software and system management tools.
- Executed data analysis using standard query and data quality tools.
- Established performance dashboard and tracking mechanism for deliverables.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- In-depth experience in business requirements understanding with extensive experience in functional testing, creating test cases, test lifecycle management
- Document incident reports specifying issues, and working with appropriate personnel to test resolutions
- Managed installation, upgrade and deployment projects and provided on-site direction by leading a team of 20 people.
- Assist in solutions prototyping and development and take solutions through to launch
- Provide customer, market feedback to the Product and Engineering teams, and influence product direction
- Perform UAT readiness task
- Investigate and advise client on potential processing deficiencies and effective data usage.
Associate
Tech Mahindra Foundation
05.2019 - 02.2022
- Sr. Faculty for Hospital Process Operation and Quality management, MRD and Health insurance advanced courses certified by MSBVEE, IMA, HSSC
- Sr. course developer and designer for multiple healthcare courses on pan India level.
- Relationship building in multiple tier one Hospitals of Mumbai.
- Conducting training and up skilling programs for hospitals, community workers, multiple municipal corporation departments and society on Pan India level.
- Conducting around 8 community level research-based activities with a team of 5, for analyzing results and implementing or suggesting changes to create awareness related to health and safety in the community
- Formulating proposals and timely delivery of presentations for business building
- Training IN charge for Hospital information system, ICD Coding and EHR
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Trained students for Direct day-to-day hospital administrative and operational functions for more than 150 beded facility, providing guidance and leadership to over 250 students across hospital departments.
Quality Executive
Asian Heart Institute
05.2018 - 04.2019
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Handled VIP and HNI patients and clients.
- Maintaining SOPs, Quality manuals and record formats for entire hospital
- Implementation and monitoring of QA compliances of all departmental policies as per JCI / NABH norms.
- Conducting audit of both clinical and non-clinical departments
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Education
MBA - Project Management
University Canada West
Vancouver, BC12.2024
Master of Hospital Administration -
Tata Institute of Social Sciences
Mumbai, India01.2018
Bachelor of Homeopathic Medicine And Surgery - Medicine
Maharashtra University of Health Sciences
Nashik, India02.2015
Skills
- Solution Delivery
- Solution Customization
- Delivery Monitoring
- Healthcare Digital transformation
- Product implementation
- Customer Success
- Application Testing
- Relationship building
- Hospital Operations management
- Healthcare training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Solution Delivery Analyst
THB Technology Healthcare Big data analytics
03.2022 - 12.2022
Associate
Tech Mahindra Foundation
05.2019 - 02.2022
Quality Executive
Asian Heart Institute
05.2018 - 04.2019
MBA - Project Management
University Canada West
Master of Hospital Administration -
Tata Institute of Social Sciences
Bachelor of Homeopathic Medicine And Surgery - Medicine
Maharashtra University of Health Sciences
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