Drakzin Wangmo
Summary
Experience in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Solal Inc
12.2020 - 10.2024
- Oversaw and supervised the administrative operations and personnel management of the employees within the department
- Negotiated key contracts with major clients, identified qualified leads, nurtured them into the sales funnel
- Communicated with clients via email, phone, video call, and in-person meetings to promote the business, and to reach new potential clients
- Cooperated with the marketing team to create customized solutions for clients, resulting in a high customer satisfaction rating
- Collaborated with manufacturers overseas and in the United States to develop effective promotional campaigns that increased lead generation by a significant amount
Client Manager
Neosight Inc
11.2018 - 08.2020
- Built long-term successful relationships with clients
- Analyzed market trends and competitor activities to identify opportunities for business growth and adjust sales strategies accordingly
- Developed and implemented strategic sales plans to penetrate new markets and attract new customers
- Ensured the timely and successful delivery of our solutions according to client's business needs and objectives in order to reach maximum number of KPI per goal
- Helped manage accounts through email, phone, online presentations, screen-share and in person meetings
- Attended various networking events within the Bay Area for the purpose of building relationships with potential clients and promoting Neosight Inc
Life Enhancement Director
The Village at Hayes Valley
05.2017 - 07.2018
- Identified and evaluated personal, emotional, and environmental concerns that prevent or limit a resident's full use of medical and restorative care
- Trained and supervised staff within activities department, while creating and programming recreational and therapeutic mind stimulating activities for senior residents in both Memory Care and in Assisted Living
- Managed programs by attending meetings, maintaining employee records, budgeting functions, creating promotional materials and conducting surveys or needs assessments
Activity Director's Assistant
Golden Pond Senior Living
04.2016 - 05.2017
- Developed and provided support in executing planned leisure activities for older adults suffering from dementia and other cognitive disorders to keep them active and engaged; made adjustments to activities based on resident skills and abilities
- Collaborated with local healthcare professionals to help implement individual care and developed plans for senior residents
Customer Service, Sales Liaison
Dolma Handicrafts
12.2014 - 01.2016
- Efficiently helped sell authentic Tibetan Carpets by using helpful sale strategies, positive language, and knowledge of the product
- Performed administrative duties with a goal oriented focus, and clear communication skills to provide good customer service
- Supervised and mentored new workers, helped them navigate the sales process
Paid Intern
UCSF Kidney Transplant Services
06.2014 - 08.2014
- Updated the following tracking system of kidney transplant department using the database of UCSF: Glomerular Filtration Rate Tracker, Extended Criteria Donor and High Risk Donor Kidney Patients' Tracker
- Shadowed various professionals in the department including surgeons, doctors, and nurses; observed laparoscopic nephrectomy surgery and gained exposure to different kidney diagnostic tools/equipment
File Manager & Receptionist
West Coast Retina Medical Group Inc
05.2010 - 08.2012
- Utilized optical equipment such as phoropters, refraction box, and binocular indirect ophthalmoscope to assist Ophthalmologist during eye exams; observed eye surgeries
- Completed chart relocation project by organizing and alphabetizing entire office file system
- Greeted, checked-in, escorted patients to exam rooms, and scheduled appointments
Education
Bachelor's - Biology
Mount Holyoke College
South Hadley, MABachelor of Science - Gerontology
Sacramento State University
Sacramento, CASkills
- Microsoft Office
- Management
- Dementia Care
- Medical Scheduling
- Sales development
- Customer service
- Account management
- Teamwork and collaboration
- Relationship building
- Client services
- Strategic prospecting
- CRM software proficiency
- Goals and performance
Certification
- First Aid Certificate, EU Emergency University, February 2025
KOSHLAND Young Leaders Award
An scholarship program that recognizes young leaders who balance extraordinary challenges, yet continue to show academic promise and community leadership .
Languages
Hindi
Native or Bilingual
Timeline
Account Manager
Solal Inc
12.2020 - 10.2024
Client Manager
Neosight Inc
11.2018 - 08.2020
Life Enhancement Director
The Village at Hayes Valley
05.2017 - 07.2018
Activity Director's Assistant
Golden Pond Senior Living
04.2016 - 05.2017
Customer Service, Sales Liaison
Dolma Handicrafts
12.2014 - 01.2016
Paid Intern
UCSF Kidney Transplant Services
06.2014 - 08.2014
File Manager & Receptionist
West Coast Retina Medical Group Inc
05.2010 - 08.2012
Bachelor of Science - Gerontology
Sacramento State University
Bachelor's - Biology
Mount Holyoke College
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