Drake Evans
Gatineau,QC
Summary
Dynamic Restaurant Consultant and General Manager with a proven track record at Bar Ocelli and Tavern On The Hill. Excelled in concept development, operations management, and fostering strong supplier relationship, and special event planning. Achieved significant efficiency improvements through innovative technology solutions and strategic labor management. Skilled in team training and conflict resolution, ensuring exceptional customer service and competitive edge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Consultant
Bar Ocelli
03.2023 - 12.2023
- Developed a design for a high end cocktail bar in the Ottawa Byward market.
- Responsible for interior design, restaurant layout, and coordination of contractors.
- Designed new and innovated cocktail menu with price and cost analysis.
- Advised on the implementation of technology solutions like online reservations systems or point-of-sale interfaces increasing efficiency.
- Conducted in-depth competitor analysis, enabling clients to stay ahead of industry trends and maintain a competitive edge.
- Established strong relationships with suppliers to negotiate favorable terms on high-quality ingredients at competitive prices.
- Collaborated with chefs to create new menu items that catered to evolving consumer tastes and preferences.
- Designed unique branding concepts that resonated with target customers while staying true to the restaurant''s identity.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Developed unique events and special promotions to drive sales.
Restaurant General Manager
Tavern On The Falls / Tavern On The Hill
03.2020 - 03.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Education
High School Diploma -
D’Arcy McGee High School
Gatineau, QC06.2010
Skills
- Customer service understanding
- Labor Management
- Operations Management
- Team Training
- Menu Creation
- Vendor Negotiations
- Cost Control
- Concept Development
- Reservation Management
- Wine pairing knowledge
- Relationship Building
- Conflict Resolution
Accomplishments
- Competed in "Made with Love" cocktail competition 2022-2023. Placing 1st place in Ottawa and second place nationally.
- Won first place in "Rief Estates" cocktail competition in 2018.
Languages
English
Native or Bilingual
French
Full Professional
Certification
- SMART serv certified
- TESOL certified
Timeline
Restaurant Consultant
Bar Ocelli
03.2023 - 12.2023
Restaurant General Manager
Tavern On The Falls / Tavern On The Hill
03.2020 - 03.2023
High School Diploma -
D’Arcy McGee High School