Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Drake Cowley

Culver City

Summary

Developed exceptional customer service skills and deep understanding of beverage preparation in fast-paced environment, looking to transition into new field. Skilled in operating specialized equipment and following detailed instructions while maintaining high standards of cleanliness and efficiency. Seeking to leverage these transferrable customer satisfaction skills to bring value to new opportunity.

Overview

3
3
years of professional experience

Work History

Boba Barista/Barista Shift Lead

Boba Guys
10.2022 - 07.2025
  • Trained new baristas on beverage preparation techniques and customer service standards, enhancing team performance.
  • Implemented efficient workflow processes
  • Assisted customers with inquiries, enhancing overall shopping experience.
  • Resolved customer issues and complaints to enhance satisfaction and loyalty.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Provided feedback to management on customer preferences and service improvements needed.

Education

Nursing

Santa Monica College
Santa Monica, CA

Skills

  • Strong work ethic
  • Cleanliness and organization
  • Adaptability in Fast-paced environments
  • Continuous learning mindset
  • Conflict resolution

Languages

English
Native or Bilingual
Spanish
Full Professional

Interests

  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Music: I love to play instruments, my main two being piano and guitar I also experiment in writing some of my own
  • Travelling to new places and exploring what they have to offer!

Timeline

Boba Barista/Barista Shift Lead

Boba Guys
10.2022 - 07.2025

Nursing

Santa Monica College

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Drake Cowley