Drake Chesebro
Lakeport
Summary
Proactive and detail-oriented Patient Access Representative with over a year of experience in a fast-paced emergency room setting. Known for taking initiative in streamlining patient intake processes, improving efficiency, and enhancing the patient experience. Skilled in patient registration, insurance verification, and maintaining accurate medical records while providing compassionate service. Thrives in high-pressure environments, effectively multitasking and collaborating with healthcare teams to ensure seamless operations.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Sutter Lakeside Hospital
10.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by having strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Dasher
Door Dash
01.2022 - 10.2023
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Courtesy Clerk
Safeway
02.2021 - 11.2022
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
Education
High School Diploma -
Clear Lake High School
Lakeport, CA05-2023
Associate of Science - Allied Health
Mendocino College
Lakeport, CA05-2027
Skills
- Time Management
- Cash Handling
- Quick Learner
- Great Verbal Communication
- Good Patience
- Customer service
- Multitasking and organization
- Medical terminology
Timeline
Patient Access Representative
Sutter Lakeside Hospital
10.2023 - Current
Dasher
Door Dash
01.2022 - 10.2023
Courtesy Clerk
Safeway
02.2021 - 11.2022
High School Diploma -
Clear Lake High School
Associate of Science - Allied Health
Mendocino College
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