Dragana Kupres
Calgary,AB
Summary
To secure a full-time position in a dynamic and growth-oriented environment where I can leverage my skills, knowledge, and expertise to contribute to the organization’s success and my professional development.
Overview
10
10
years of professional experience
Work History
Head Cashier
Bubbles Car Wash and Detailing Centre
Calgary, Alberta
11.2020 - Current
- Authorized payment transactions and prepared financial reports on sales, merchandising, and personnel matters.
- Resolved customer complaints and supply shortages, ensuring high customer satisfaction.
- Managed inventory, processed orders, and handled sales transactions, including deposits.
- Provided exceptional customer service and trained new service representatives.
- Ensured adherence to store standards, including cleanliness and signage.
Project Assistant
VIM Contracting Ltd.
Calgary, Alberta
04.2018 - 10.2018
- Served as the primary point of contact, handling inbound calls, and greeting visitors.
- Performed clerical duties, including photocopying, faxing, and mailing, and maintained electronic and hard copy filing systems.
- Prepared and modified documents, including correspondence, reports, and emails.
- Managed office supplies, coordinated staff records, and supported the Finance department with expense reports and vendor coordination.
- Processed blueprints and survey reports, tracked job completions, and maintained project-related documentation.
- Cultivated and maintained positive working relationships with customers, vendors, and staff, enhancing collaboration and fostering a supportive work environment daily.
Sales Associate
TJX Winners Merchants International L.P.
Calgary, Alberta
04.2017 - 04.2018
- Delivered outstanding customer service by leveraging strong interpersonal and communication skills to address customer needs and enhance their shopping experience.
- Efficiently managed and organized incoming stock, ensuring an orderly and accessible inventory system.
- Created visually appealing displays for new merchandise, driving customer interest and sales.
- Implemented strategic feature changes to promote multiple sales, enhancing overall store performance.
- Provided essential support at the cash front line, assisting with transactions and customer inquiries as needed.
Assistant Manager
ALDO Group, Footwear and Accessories Store – Assistant Manager
Calgary, Alberta
02.2015 - 07.2016
- Boosted sales and tracked performance to spot trends, and find new ways to drive growth.
- Consistently exceeded sales targets, demonstrating a strong ability to achieve and surpass performance goals.
- Applied in-depth product knowledge and effective merchandising strategies to optimize store presentation and boost sales.
- Oversaw recruitment and hiring processes, selecting and onboarding high-quality staff to build a strong team.
- Managed inventory control, employee scheduling, and payroll efficiently, ensuring smooth operational processes.
- Led and developed staff by providing comprehensive training and ongoing support to enhance team performance and productivity.
Education
Associate of Arts - Higher Railway
Railway Technical
Belgrade, Serbia06-2006
Skills
- Top Performer: Recognized for exceptional customer relationship management
- Versatile Team Player: Excels both independently and in teams
- Bilingual: Fluent in Serbian, aiding diverse communication
- Organized and Interpersonal: Manages priorities and builds relationships effectively
- Composed Under Pressure: Stays focused and effective in stressful situations
- Leadership: Skilled in leading teams and managing projects
- Strong Work Ethic: Reliable, hardworking, and productive
- Energetic and Customer-Focused: Dedicated to excellent retail and service
- Microsoft Office Proficient: Skilled in Word, Excel, Outlook, and PowerPoint
Languages
Serbian
Professional
References
References available upon request.
Timeline
Head Cashier
Bubbles Car Wash and Detailing Centre
11.2020 - Current
Project Assistant
VIM Contracting Ltd.
04.2018 - 10.2018
Sales Associate
TJX Winners Merchants International L.P.
04.2017 - 04.2018
Assistant Manager
ALDO Group, Footwear and Accessories Store – Assistant Manager
02.2015 - 07.2016
Associate of Arts - Higher Railway
Railway Technical
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