Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dragana Dordevic

Whitby,ON

Summary

Experienced professional in developing and executing marketing strategies, managing budgets, and leveraging market research to pinpoint customer demands. Proven track record in enhancing brand exposure and expanding market presence. Strong communication and customer service abilities. Organized and reliable individual skilled in multitasking with a proactive mindset. Eager to assume additional duties to support team objectives.

Overview

17
17
years of professional experience

Work History

Sales and Marketing Representative

SoftMoc Inc.
11.2024 - Current
  • Provided exceptional customer service, resolving issues promptly and ensuring long-term client retention.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales, Marketing and Merchandising Associate

Hudson's Bay
11.2012 - 11.2024
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Trained new merchandising associates on company standards, guidelines, and best practices.
  • Supported operational efficiency with routine maintenance of fixtures, signage, and lighting systems within the store environment.
  • Updated pricing and signage to complete product displays and educate customers.

Tax Administrator

Ministry Of Finance
06.2008 - 09.2011
  • Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
  • Researched and analyzed tax developments and applications to specific business situations.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Prepared tax returns for individuals and businesses.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Commerce And Banking - Global Banking And Economics

University Braca Karic
Serbia
05.2006

Diploma Architectural Technician - Architectural And Engineering Technology

Architectural College
Serbia
06.2001

Skills

  • Effective workload management
  • Goal setting expertise
  • Client support
  • Billing management
  • Credit report evaluation
  • Market trend evaluation
  • Effective team leadership
  • Targeted sales strategies
  • Sales data analysis
  • Effective sales presentations
  • Strategic marketing planning
  • Inventory control

Languages

English
Full Professional
Serbian
Native or Bilingual
Croatian
Native or Bilingual

Timeline

Sales and Marketing Representative

SoftMoc Inc.
11.2024 - Current

Sales, Marketing and Merchandising Associate

Hudson's Bay
11.2012 - 11.2024

Tax Administrator

Ministry Of Finance
06.2008 - 09.2011

Bachelor of Commerce And Banking - Global Banking And Economics

University Braca Karic

Diploma Architectural Technician - Architectural And Engineering Technology

Architectural College

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Dragana Dordevic