Dragan Lainovic

Infrastructure Analyst      2020

NetSoft College of Technology, Canada

Master of Engineering Management    2011

University of Technical Sciences, Serbia

·  CCNA (in progress)

·  Microsoft Certified: Azure Database Administrator Associate (DP-300)

·  Security Operation Analyst Associate (SC-200)

·  Citrix Virtual Apps and Desktops 7 Administration (CCA-V)

·  Microsoft Azure Administrator (AZ-104)

· Configuring and Operating Microsoft Azure Virtual Desktop (AZ-140)

System Support Specialist     from June 2023

Badal, Canada

· Supporting Active Directory and Azure Cloud Infrastructure, SQL databases, Networks, and Security

· Administer Azure AD users, groups, roles & and privileges, and participate in migration between on-premises and Azure AD through AD connect, Azure Backup & Recovery, MFA & Alerts

· Working as administrator on Microsoft Azure to configure VMs, Storage accounts and resource groups.

· Creating and configuring virtual machines and templates in Azure Cloud

· Assigning roles and permissions to users for different Azure resources, blocking/unblocking users due to security reasons

· Deploying Azure Storage Accounts, generating Shared Access Signature (SAS), and installing Microsoft Azure Storage Explorer

· Creating virtual machine templates and images for different configurations and applications for quick VM deployment

· Working with Active Directory users/groups/service accounts

· Configuring and modifying users/groups profiles/file permissions in Linux based systems

· Troubleshooting and resolving issues related to service accounts password and security

· Encrypting/decrypting service account passwords in configuration files using Windows PowerShell Scripts

· Binding and troubleshooting issues with SSL certificates.

· Microsoft Configuration Endpoint (SCCM), Installing SCCM Server Prerequisites and SCCM Server, Adding and Removing Site System Roles, Creating Virtual Machines, Implementing clients.

· Designed and installed computer networks and systems

· Performed network maintenance to ensure networks operate correctly with minimal interruption.

Technical Support        Jan 2020 – May 2023

Tech Mahindra, Canada

· Delivered Support for IT systems, including Active Directory, Azure Administration and Azure Virtual Desktop

· Managed Active Directory users and permissions using Group Policies

· Implemented DNS and DHCP in validation environments, joined workstations to Domain, worked with Domain and Domain Controllers

· Created documentation and procedures for AD, GPO, DNS, and DHCP troubleshooting processes

· Involved in the deployment of virtual machines in Azure, created IP addresses and subnets, Availability set for load balancing, virtual machine scale set, NSG, and configured Virtual Network Peering

· Hands-on experience with installing SQL databases, creating tables, backing up and restoring data, masking/unmasking data, managing access to database objects

· Worked with SQL Network Configuration/Protocols using SQL Server Configuration Manager

· Deployed Azure Virtual Desktop Personal and Pooled Host, Application Group, and Workspace and assigned sessions to users. Worked with RBAC roles in Azure Virtual Desktop

· Installed Roaming Profiles (FSLogix) on AVD machines and configured FSLogix to connect to File Share storage on Azure

· Worked with Wireshark to better troubleshoot network connectivity and data packet issues

· Followed level of service and metrics specified and defined by SLA, identified areas for improvement, and implemented changes

· Used PowerShell and Command Prompt for troubleshooting, administrative purposes and running a scripts

· Established and maintained internet connections, supervised the use of LANs and WANs and resolved any network connectivity issues.

Help Desk Analyst    Jun 2017 – Apr 2019

Galens doo , Serbia

· Supported, managed, and maintained Windows-based servers/workstations within the company to ensure its stability, security, and optimal performance

· Worked with Active Directory domains, Sites, OUs, Users and Group Policies

· Provided support for cases related to Windows servers and workstations, TCP/IP network issues, DNS, DHCP, software/hardware over the phone, email, or using remote assistance software (RDP, Teams, Beyond Trust Remote Support)

· Administered Active Directory, security groups, including roles and permissions

· Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access

· Managed firewall, network monitoring , server monitoring, and backups

· Experienced with methodologies and best practices such as ITIL, incidents, change requests, and service management

· Assisted end users in the resolution of their software, hardware, and network issues

· Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes

· Identified and resolved issues to maintain connectivity and minimize downtime

· Trained the different teams on supporting and maintaining the newly implemented solutions

IT Support  Feb 2016 – May 2017

University of Technical Sciences, Serbia

· Managed on-boarding for new hires, ensuring smooth transitioning and seamless integration into the company

· Conducted troubleshooting to resolve fax/printers/desktops/laptops and application issues for internal users

· Created new accounts, reset passwords, and configured access to servers and file management software for users

· Supported work schedules, on-call, and shift work to perform planned and unplanned system maintenance and upgrades including security patch management and operating system/application upgrades, and responded to incidents and problems

· Administered all aspects of AD group policy and created and managed end-user accounts using an active directory

· Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users

· Acted as a single point of contact for managing telecommunications, networking, and other technology services from installation to maintenance

· Monitored IP networks for LAN/WAN availability & traffic performance

· Documented all issues and generate monthly reports detailing common problems and error trends