Summary

Overview

Work History

Education

Skills

Languages

Timeline

Draco Francis

Camrose,AB

Summary

Dynamic Dispatcher with proven expertise at Armands Cabs, excelling in customer service and conflict resolution. Demonstrated adaptability and effective time management in high-pressure environments, ensuring timely delivery and strong client relationships. Skilled in data entry and active listening, consistently enhancing operational efficiency and client satisfaction.

Overview

1

1

year of professional experience

Work History

Dispatcher

Armands Cabs

12.2023 - 10.2024

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Developed strong relationships with clients through proactive communication and problem-solving support.
Handled incoming calls and emails from customers regarding issues with deliveries.

Education

High School Diploma -

B.R.A.C.E

Camrose, AB

06-2022

Skills

Customer service
Data entry
Decision-making
Active listening

Effective time management
Customer relations
Telephone etiquette

Languages

English

Native or Bilingual

Timeline

Dispatcher

Armands Cabs

12.2023 - 10.2024

High School Diploma -

B.R.A.C.E