Dréa Philip
Calgary,AB
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager/Wine Director
Calcutta Cricket Club
11.2018 - 03.2025
- Manage day to day operations of 110-160 (patio season) person restaurant
- Presence on floor throughout service to manage staff, expo and check in with guests
- Developed & implemented service standards with keeping identity of restaurant
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team, fostering a positive work environment with high employee satisfaction & retention.
- Established comprehensive employee training & mentoring programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Mentored and developed 2 AGM’s
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Planned & executed events for private parties from 40-100 guests
- Worked with Executive Chef to fine tune and finalize menus
- Helped develop & fine tune beverage menu
- Curated wine list with careful consideration to food pairings
- Received Top 10 restaurant in Avenue magazine multiple times
- Received Top Indian restaurant in Avenue magazine multiple times
General Manager
Foreign Concept
03.2018 - 10.2018
- Manage day to day operations of 150-person restaurant
- Manage, lead & develop team of employees
- Developed & implemented service standards, side & cleaning duties, & job descriptions
- Curated new wine list
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed new cocktail program
- Addressed guest complaints and feedback with immediate action, turning dissatisfied guests into loyal patrons.
- Improved service reviews by several points
- Managed a diverse team, fostering a positive work environment and high employee satisfaction & retention
- Presence on floor throughout service to manage staff, expo and check in with guests
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Whitehall Restaurant
04.2016 - 12.2017
- Manage day to day operations of 100-person restaurant
- Manage, lead & develop team of employees
- High Staff retention
- Received Top 10 restaurant in Avenue magazine
- Received Best new restaurant in Where magazine
- Developed & implemented service standards with keeping identity of restaurant
- Worked with operations manager & owner in development of new marketing strategies
- Ongoing development of wine, beer & cocktail programs
- Cash management duties
- Manage and fill in where needed from floor & bar to kitchen
- Presence on floor throughout service to manage staff, expo and check in with guests
- Developed professional relationships with loyal guests
- POS programming, upkeep with menu changes & running reports
Server/Bartender
Marinas Greek Taverna
01.2015 - 02.2016
- Serving & Bartending
- Opening and closing of restaurant
- Upholding excellent customer service for #1 restaurant in Nanaimo
- Received multiple excellent reviews using name on several review sites
- Ensuring correct pronunciation & description of food to communicate with guests
Manager
Harewood Arms Pub & Liquor store
09.2011 - 01.2015
- Opening and closing of bar including daily cash procedures, floats and deposits
- Ordering stock, drink costing
- Promotions, advertising (created numerous contests including several on Social Media)
- Staffing (hiring, training, & issuing disciplinary actions towards staff including write ups and dismissal of employees)
- Hiring & scheduling of weekly entertainment
- Implemented daily chores and staff reviews.
- Customer service including dealing with complaints
- Worked closely with Kitchen Manager to implement and cost new menu and food promotions
- Worked closely with General manager of business to develop marketing strategies
- First and final contact for all events
- Worked closely with tight knit community to hold fundraisers & develop open communication
- Supported & encouraged staff through sale and closure of business
- Communicating and training staff on changes in strict BC liquor laws
- POS programming and upkeep
Education
WSET level 3 -
Proserve - undefined
Fine Arts -
American Musical & Dramatic Academy
New York 01.2003
High School Diploma -
John Barsby High School
06.2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Guest relations
- Inventory control
- Verbal and written communication
- P&L management
- Labour cost controls
- Strategic planning
- Expense control
- Proficient in Windows XP, Microsoft Excel, Publisher and Word, InDesign, Open table, Touchbistro, Resy, Push, Doordash, Skip, Uber, Toast
Timeline
General Manager/Wine Director
Calcutta Cricket Club
11.2018 - 03.2025
General Manager
Foreign Concept
03.2018 - 10.2018
General Manager
Whitehall Restaurant
04.2016 - 12.2017
Server/Bartender
Marinas Greek Taverna
01.2015 - 02.2016
Manager
Harewood Arms Pub & Liquor store
09.2011 - 01.2015
Proserve - undefined
WSET level 3 -
Fine Arts -
American Musical & Dramatic Academy
High School Diploma -
John Barsby High School
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