Dhaval Patel
Canada
Summary
Detail oriented and proactive professional with extensive experience in communication, data management, and operational support within Distribution Centre environments. Proven track record of effectively liaising with internal teams and external partners to ensure timely responses and accurate information dissemination. Adept at performing preventative maintenance on technical equipment, ensuring optimal performance and minimal downtime. Committed to fostering collaborative relationships, strengthening labor relations, and enhancing workflow processes to support balanced production flow and organizational success. Experienced in overseeing distribution center operations with focus on efficiency and accuracy. Strengths include team leadership, process optimization, and inventory management. Proven ability to manage staff performance, ensure safety compliance, coordinate logistics, and improve operational procedures for measurable impact on overall productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Distribution Center Supervisor (Analyst)
BELL
Toronto, Canada
08.2022 - 05.2025
- Supervised daily warehouse operations to ensure efficient workflow.
- Managed inventory control processes using warehouse management systems.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated shipping and receiving activities for timely order fulfillment.
- Implemented best practices for organization and cleanliness in the warehouse.
- Conducted regular audits to maintain accurate stock levels and reduce discrepancies.
- Facilitated communication between departments to enhance operational efficiencies.
- Led team meetings to discuss goals, challenges, and updates on warehouse activities.
- Ensured compliance with all relevant health and safety regulations within the workplace environment.
- Collaborated with other departments to ensure smooth flow of materials throughout the supply chain network.
- Created detailed reports on operations metrics such as throughput time, labor utilization, order fulfillment rate.
- Analyzed data from different sources to identify areas where improvements can be made in terms of cost savings or efficiency gains.
Data center clerk
Freedom Mobile
Toronto, Canada
01.2020 - 07.2022
- Served as the primary liaison between internal teams and external partners, managing enquiries via email, phone, and ticketing systems with a 100% response rate within 24 hours.
- Streamlined cross-departmental communication by documenting and forwarding critical operational updates to stakeholders, ensuring accurate entry and reducing information gaps by 30%.
- Designed and maintained standardized logs, tickets, and labeling systems for equipment and workflows, ensuring 100% compliance with audit requirements and effective communication tools.
- Performed preventative maintenance on Data Centre equipment, executing scheduled shutdowns and cleaning, ensuring proper maintenance of data systems.
- Generated monthly KPI dashboards and spreadsheets for leadership, highlighting trends in system performance and partner SLAs, ensuring data accuracy.
Technical Support Representative
EASTLINK COMMUNICATIONS
Charlottetown, Canada
10.2018 - 12.2019
- Selected for rotational experience in other teams. As part of it worked with company's IT team and got a hand on experience with switches and routers.
- Worked with IT team to assign IP addresses, configure servers, install applications, and deliver IT services, ensuring seamless operations and supporting production flow goals.
- Mentored new team members on policies, procedures, and best practices, fostering positive labor relations and enabling quality work within 1 month.
Technical Support Representative
ROGERS COMMUNICATION
Toronto, Canada
06.2017 - 08.2018
- Resolved 90% of customer issues without escalating to the next level which resulted in savings of 20% cost per call.
- Escalating tickets to the right departments in a timely manner for effective resolution of issues.
- Follow up with customers to get feedback on the status of their issues for improved customer satisfaction which improved customer satisfaction quality rating by 30%.
Education
Bachelor's - Electrical Engineering
Pune, India06.2016
P.G.D. - Information Technology and Networking
Sir Sanford Fleming College
Skills
- Operations
- Warehouse management
- Data analysis
- Supply chain management
- Team leadership
- Process improvement
- Production Flow
- Labor Relations
Certification
- Customizing Jira Workflows, Atlassian, 02/01/22
- Lean Six Sigma White Belt Certification, Management & Strategy Institute, 02/01/22
Awards
Runners up in project presentation, BELL Canada
Timeline
Distribution Center Supervisor (Analyst)
BELL
08.2022 - 05.2025
Data center clerk
Freedom Mobile
01.2020 - 07.2022
Technical Support Representative
EASTLINK COMMUNICATIONS
10.2018 - 12.2019
Technical Support Representative
ROGERS COMMUNICATION
06.2017 - 08.2018
Bachelor's - Electrical Engineering
P.G.D. - Information Technology and Networking
Sir Sanford Fleming College