Doyinsola Thomas
Winnipeg,MB
Summary
Highly motivated and detail-oriented professional with excellent communication skills and a strong background in customer service Strong time management abilities, ensuring tasks are completed efficiently and within designated timeframes. Intermediate skill in Microsoft Word, Excel, outlook, MS office, and PowerPoint. Excellent product knowledge, to provide customers with relevant information and recommendations. Adaptable to fast-paced, physically demanding work environments and reliability in meeting work schedules and deadlines.
Overview
2
2
years of professional experience
Work History
Sales Associate
Aldo Shoes
05.2024 - Current
- Greets and welcome 20+ customers per shift, providing personalized assistance and product recommendations
- Addresses inquiries and resolved issues promptly and professionally to ensure exceptional customer service
- Generate sales at the end of every day
- Accurately handles transactions, including POS, credit, cash, and exchanges/returns, ensuring the accuracy of cash flow and customer orders
- Builds strong rapport with customers, anticipated their needs, and provided high-quality service to ensure customer satisfaction
- Assisting with new stock
Seasonal Sales Associate
Eclipse Stores
11.2023 - 01.2024
- Assist customers in choosing what suits them best
- Handled customer complaints and concerns by actively listening to their needs and finding appropriate solutions to ensure customer satisfaction, escalating to management only when necessary
- Provided Prompt customer support with professional, friendly, patient attitude
- Proactively memorized over 55 company products and services
- Helped out customers in the fitting room
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MBSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- POS System Operation
Languages
English
Professional Working
Timeline
Sales Associate
Aldo Shoes
05.2024 - Current
Seasonal Sales Associate
Eclipse Stores
11.2023 - 01.2024
Bachelor of Arts - Psychology
University of Manitoba
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