Doyinsola Sodamola
Administrative Assistant
Kamloops,BC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I am an orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
3
3
Certification
Work History
ADMINISTRATIVE ASSISTANT
TheCAPMusic Group
Surulere, Lagos
09.2021 - 08.2023
- Displayed strong customer service skills with professional telephone manner to resolve client enquiries
- Scheduled meetings and client appointments
- Received and screened high-volume internal and external communication, including calls, mails
- Responded to telephone enquiries from clients
- Welcomed guests and clients in an upbeat and friendly manner.
- Conduct research, compile and prepare documents for consideration and presentation by company executives and board members
- Sorted and distributed business correspondence to correct departments
- Maintained detailed administrative and office procedures to improve accuracy and efficiency
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Service Representative
COLENSON BROKERS LTD
Lagos, Nigeria
02.2020 - 04.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
SALES AND MARKETING ASSISTANT
Megalectrics Ltd.
Ikoyi, Lagos
06.2019 - 09.2019
- Partnered with marketing team to create original content for social media channels.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
- Assisted in organizing promotional events and tradeshows.
- Researched potential customers and identified target markets.
- Evaluated prospective sales and conducted research on market trends and competitors.
Education
BSc - International Relations
09-2021
MBA - Business Administration
Skills
- Microsoft Office
- Customer assistance
- Confident Communicator
- Detail-Oriented
- Leadership Experience
- Computer Proficiency
- Client Relations
- Office management
- Office administration
- Sorting and labeling
- Invoice Processing
- Business administration
Accomplishments
- Updated and maintained company database to reflect current and accurate client records.
- Scheduling - Communicated with clients through phone, mails and in-person to schedule appointments and answer inquiries.
- Event Planning - Successfully planned and executed corporate meetings, luncheons and special events for employees.
Certification
- Achieved certification through New Horizon: Certified MS Word user {2020}
- Certified Microsoft office user {2022}
- Red Cross emergency first aid {2023}
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ADMINISTRATIVE ASSISTANT - TheCAPMusic Group
09.2021 - 08.2023
Customer Service Representative - COLENSON BROKERS LTD
02.2020 - 04.2021
SALES AND MARKETING ASSISTANT - Megalectrics Ltd.
06.2019 - 09.2019
LEADCITY UNIVERSITY - BSc, International Relations
Thompson River University - MBA, Business Administration
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