Doyin Sodamola
Kamloops,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
B&B Supermarket
01.2022 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Processed customer orders and transactions.
- Handled Customer concerns and complaints.
- Responded to enquiries and Concerns.
Sales and Marketing Assistant
Megalectrics Ltd.
01.2019 - 04.2020
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Collaborated with design team to create visually appealing promotional materials that effectively communicated product benefits.
- Analyzed market trends and competitor data to identify new opportunities for growth within target markets.
- Advised clients on optimum mix of products and distribution channels for success.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Monitored consumer trends and accurately interpreted meaning to predict future changes.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Assisted call-in customers with questions and orders.
- Wrote copy for social media posts, promotional emails, and other marketing collateral.
Education
MBA - Business Management
Thompson River University
Kamloops, BC03.2025
Bachelor of Science - International Relations
Leadcity University
Lagos Nigeria09.2021
Skills
- Conflict Resolution
- Order and Refund Processing
- Sales Transactions
- Relationship Building
- Store maintenance
- Dispute Resolution
- Product Recommendations
- Process Improvement
Languages
English
Full Professional
Timeline
Customer Service Representative
B&B Supermarket
01.2022 - 05.2023
Sales and Marketing Assistant
Megalectrics Ltd.
01.2019 - 04.2020
MBA - Business Management
Thompson River University
Bachelor of Science - International Relations
Leadcity University
Similar Profiles
Jaelys CascajoJaelys Cascajo
Customer Service Cashier at Winn Dixie Supermarket/Milam's SupermarketCustomer Service Cashier at Winn Dixie Supermarket/Milam's Supermarket
Valen Joy MarfilValen Joy Marfil
Sales Auditor at Grand Union Supermarket, Inc. (South Supermarket)Sales Auditor at Grand Union Supermarket, Inc. (South Supermarket)
RAPHAEL COELHORAPHAEL COELHO
Sales Associate/Representative at Shoprite Supermarket Seabra's Supermarket Nike Factory, Infinity MovingSales Associate/Representative at Shoprite Supermarket Seabra's Supermarket Nike Factory, Infinity Moving