Dovydas Radzius
Calgary
Summary
I am a dedicated and enthusiastic individual with a passion for hospitality. With extensive experience in customer service and a strong focus on creating memorable guest experiences, I possess excellent communication and interpersonal skills. Highly adaptable and team-oriented, I thrive in dynamic environments and am eager to contribute to the success of a hospitality team.
Overview
6
6
years of professional experience
Work History
Food & Beverage attendant
Pomeroy Kananaskis Mountain Lodge
05.2024 - Current
- Serving food and drinks: Take orders, serve food and beverages, ensure accuracy
- Customer service: Greet guests, answer questions, make recommendations, resolve issues
- Cleanliness: Keep dining areas, tables, and workstations clean and organized
- Event setup: Assist with setting up tables and seating for events
- Restocking: Ensure supplies like napkins and utensils are stocked
- Kitchen Communication: Relay orders and special requests to kitchen staff
KYC ANALYST
Convera
11.2022 - 03.2024
- The same responsibilities as in previous job at SEB bank
KYC ANALYST
SEB Bank
03.2022 - 11.2022
- Customer identification procedures: proper verification the identity of customers (corporates) and their beneficial owners using appropriate identification documents
- Risk assessment: risk assessment: understanding how to identify and assess risk factors, and applying risk-based procedures accordingly
- Good understanding of AML/TF regulations, laws and applying these regulations to make proper KYC process
FREELANCE SALESPERSON
Zinzino
03.2021 - 03.2022
- Customer acquisition
- Successful sales
- Maintaining contact with the client
ADMINISTRATIVE ASSISTANT
Palanga Spa hotel
06.2020 - 09.2020
- Organised administrative aspects of meetings and events, choosing venues, timings and catering services
- Conducted general clerical duties
CUSTOMER SERVICE STAFF
Bel-Air Bay club
06.2019 - 09.2019
- Communication with the clients in order to find out their needs and make them satisfied
- Assisting customers by providing assistance and guidance regarding products, services, or inquiries
Education
Bachelor's degree - business management and analytics
ISM University of Management and Economics
01.2021
Skills
- Sales
- Due diligence
- AML/CTF
- Financial Statements
- Management
- File Systems
- Customer Service
- Analytics
- Microsoft Office
- Time Management
- Communications
- Data Analysis
Languages
English
Full Professional
Lithuanian
Native or Bilingual
Russian
Limited Working
Timeline
Food & Beverage attendant
Pomeroy Kananaskis Mountain Lodge
05.2024 - Current
KYC ANALYST
Convera
11.2022 - 03.2024
KYC ANALYST
SEB Bank
03.2022 - 11.2022
FREELANCE SALESPERSON
Zinzino
03.2021 - 03.2022
ADMINISTRATIVE ASSISTANT
Palanga Spa hotel
06.2020 - 09.2020
CUSTOMER SERVICE STAFF
Bel-Air Bay club
06.2019 - 09.2019
Bachelor's degree - business management and analytics
ISM University of Management and Economics
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