Dovid Remy
Toronto,Canada
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multitasking, problem-solving, and maintaining composure in high-stress environments.
Overview
12
12
years of professional experience
Work History
Associate
BMO Financial Group
11.2024 - Current
- Execute sales and service activities according to approved procedures. Handle approximately 35 incoming calls and emails per day from customers.
- Maintain up-to-date knowledge of business banking and credit card products, as well as stay informed on processes to enhance professional discussions.
- Ensure confidentiality of customer and Bank information, also report issues to protect the bank and customers.
Independent Contractor
Government Agency
03.2013 - 01.2022
- Completed diverse Francophone assignments involving complex and sensitive situations in health and human services. Provided translation services for Refugee Protection Division cases, also aiding in administrative support.
- Facilitated the management of hazardous waste for companies and organizations within Ontario's Hazardous Waste Program. Oversaw special handling processes including collection, storage, transport, treatment, recovery and disposal to mitigate health and environmental impacts. Collaborated with over 40,000 entities to ensure compliance in managing liquid industrial and hazardous waste.
- Handled diverse client requests related to operations, maintenance, and repairs. Helped with the administration and regulation of installation and building of mechanical, electrical, and architectural systems in PSPC-managed buildings.
Bilingual Customer Service Representative
CIBC Bank
02.2015 - 08.2018
- Provided operational support to business partners and clients. Maintained efficiency and high-quality service as per service level agreements.
- Delivered accurate verifications, seamless onboarding, and efficient order completion for Precious Metals and FX Cash Online.
- Identified customer needs to deliver Business Banking sales, service, and advice. Handled an average of 80 calls daily, addressing demands of current and potential customers.
Education
Biomedical Sciences
University of Toronto
Toronto, ON05-2021
Insurance And Risk Management
Registered Insurance Brokers of Ontario
Toronto, ON01-2012
Associate of Arts - Anthropology
YORK UNIVERSITY
North York, ON06-2006
Skills
- Active listening
- Communication
- Accounts & Portfolio management
- Time management
- Attention to detail
- Computer software & applications
- Customer service
- Work Well Under Pressure
- Critical thinking
- Good Typing speed
Websites
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Associate
BMO Financial Group
11.2024 - Current
Bilingual Customer Service Representative
CIBC Bank
02.2015 - 08.2018
Independent Contractor
Government Agency
03.2013 - 01.2022
Biomedical Sciences
University of Toronto
Insurance And Risk Management
Registered Insurance Brokers of Ontario
Associate of Arts - Anthropology
YORK UNIVERSITY
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