Dounia Elhadri
Canada
Summary
Dynamic and multilingual professional with a proven track record at Immigrant Services Calgary, adept in administrative management and cultivating productive relationships. Excelled in meeting KPIs with a 65 bookings/week achievement. Skilled in problem-solving and fluent in Arabic, French, and English, demonstrating exceptional ability to connect with diverse clients and support team objectives.
Overview
7
7
years of professional experience
Work History
Client Care Representative
Immigrant Services Calgary
02.2022 - Current
- Welcoming clients to the organization and providing assistance based on the nature of the visit
- Answering and forwarding emails received to the correct departments
- Accurately processing the registration of the English placement test, reaching the KPIs of 65 bookings per week
- Communication and interaction with individuals and families from a wide variety of cultural and linguistic backgrounds
- Preparation of the materials needed to pass the test in a tidy smooth environment and maintaining communication between assessors & clients
- Log-in clients' information in the company database either for the English test or providing referrals to the desired schools
- Assisting with interpretation for clients who only speak French or Arabic
- Joining the calls Queue once I am done with my main duties to provide support to the team
Warehouse Associate
Amazon
08.2020 - 11.2021
- Received, checked, recorded, organized, and stored stock as it is received
- Completed shipments by processing and loading orders
- Processed, packaged, and shipped orders accurately
- Organized stocks and maintain inventory
- Received, unload, and placed incoming inventory items appropriately
Bilingual Customer Service Representative (French & English)
Palais Salam Hotel
08.2017 - 09.2019
- Greet guests upon their arrival and provide a hospitable welcome
- Recorded client's information in the company's guest book or internal database and directed them to their designated rooms
- Received calls, conducted room reservations, and verified existing bookings
- Organized transportation services and made restaurant reservations for guests upon request
- Processed customer payments and presented them with the bill upon check-out
- Assisted guests who request additional services including catering, wedding bookings, and retreat activities
Education
Youth Skills Program -
Bow Valley College
Calgary, Alberta, Canada01.2021
BA - Foreign Languages (English & French)
Ibn Zohr University
Morocco01.2017
Translator Assistant Internship - (English-Arabic-French)
Noor Translation Office Morocco
01.2017
Skills
- Administrative Management
- Meeting and Event Planning
- Good team player, and motivator
- Multilingual in Arabic, French, and English, with the proficiency level
- Problem-solving
- Key Performance Indicators (KPIs)
- Cultivating Productive Relationships
- Multiple task handling
- Familiar with all MS Office Suite applications
- Ability to meet tight deadlines
- Scheduling
References
Available upon request.
Languages
French
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Client Care Representative
Immigrant Services Calgary
02.2022 - Current
Warehouse Associate
Amazon
08.2020 - 11.2021
Bilingual Customer Service Representative (French & English)
Palais Salam Hotel
08.2017 - 09.2019
Youth Skills Program -
Bow Valley College
BA - Foreign Languages (English & French)
Ibn Zohr University
Translator Assistant Internship - (English-Arabic-French)
Noor Translation Office Morocco
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