Douglas (Sandy) VOGAN
Shedden
Summary
With a proven track record at Carstar London, I leveraged my problem-solving skills and knowledge of vehicle systems to enhance department efficiency and customer satisfaction. As Blythe Roofing's owner, I boosted operations through strategic supplier relationships and effective communication, showcasing my ability to lead and innovate in challenging environments.
Experienced with inventory control, supply chain management, and customer service in automotive industry. Utilizes strong organizational skills to maintain accurate parts inventories and streamline operations. Knowledge of industry-specific software and procedures ensures efficient and reliable service.
Overview
41
41
years of professional experience
Work History
Automotive Parts Clerk
Carstar London
03.2024 - 10.2024
- Conducted thorough research to source rare or hard-to-find components for specialized vehicles, meeting customer needs.
- Monitored customer feedback closely to identify areas for improvement within the department continuously.
- Established strong relationships with vendors and manufacturers, fostering a reliable network of resources for future business needs.
- Acquired extensive knowledge of various vehicle makes and models to provide accurate advice on suitable replacement parts.
- Implemented an effective returns system to minimize losses from damaged or incorrect items received from suppliers.
- Coordinated shipping logistics for both incoming and outgoing orders, optimizing delivery times while minimizing costs.
- Facilitated teamwork among staff members through clear communication and collaboration during busy periods or large projects.
- Assisted in conducting annual physical inventory counts, ensuring accurate record-keeping for financial reporting purposes.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
Owner/Operator
Blythe Roofing
01.1984 - 12.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Education
No Degree - Urban And Regional Planning
University of Waterloo
Waterloo, ONSkills
- Warehouse operations
- Basic mathematics
- Returns processing
- Vehicle systems
- Parts identification
- Stock control
- Problem-solving skills
- Shipping and receiving
- Clean driving record
- Verbal and written communication
Languages
English
Full Professional
Timeline
Automotive Parts Clerk
Carstar London
03.2024 - 10.2024
Owner/Operator
Blythe Roofing
01.1984 - 12.2023
No Degree - Urban And Regional Planning
University of Waterloo
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