Douglas Woods
Chesterville
Summary
Please accept the Resume regarding the employment opportunity with your business. I am looking for Part Time or Full Time to allow me to continue to keep my proven skills up to date and assist your team in meeting all their team goals.
Overview
27
27
years of professional experience
Work History
Manger Of Operations
ADESA /Open Lane Car Auction Vars Ontario
09.1996 - 01.2024
- Inventory Control
- First contact for Customer Inquiries and issue resolution for Vehicles Purchased
- Check In of vehicle and tracking
- Sale Day Co-ordination
- Managing 68 Staff Daily
- Vehicle Inspections Pre and Post Sale
- Security Manager
- Safety Training
- Kar Global Site Audits in Canada and United Sates for efficiencies and documental to meet Province and State Laws, and customer needs
Manager
Bell Canada
09.1998 - 10.2005
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed strategic initiatives to optimize customer service delivery and increase satisfaction rates.
- Managed budget planning and resource allocation for various projects within the organization.
- Oversaw the execution of training programs, enhancing employee skills and performance metrics.
- Established key performance indicators to monitor team productivity and operational effectiveness.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Osgoode High School
Metcalfe, ON06-1974
Skills
- Stock accuracy expertise
- Workplace health information management systems
- Customer service prime
- Weekly sale line up and staging
- Safety training prime for team
- Carrier assignments and follow up
- Microsoft Word Excel Google Mail
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Goal setting
- Inventory control
- Workflow optimization
- Process improvement
- Schedule management
Languages
English
Full Professional
Interests
- Community Cleanup
- Gardening
- Volunteering
- Volunteering for community initiatives to give back to local communities and make a positive impact
- DIY and Home Improvement
Timeline
Manager
Bell Canada
09.1998 - 10.2005
Manger Of Operations
ADESA /Open Lane Car Auction Vars Ontario
09.1996 - 01.2024
High School Diploma -
Osgoode High School