Douglas Silva
Winnipeg,Manitoba
Summary
Ability in performing multiple tasks; possesses strong work ethics, and able to work well in fast paced environment. Able to work with different personalities and individuals from diverse backgrounds; willing to learn new skills quickly and efficiently. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Self Contractor
Drywall, Drywall installer
Winnipeg, Manitoba
01.2018 - Current
- Support and participate in continuous improvements in skills and training
- Crete schedule and manage appointments using the calendar feature in Microsoft Outlook
- Communicate via Microsoft Outlook and create documents using Microsoft Word.
- Data analysts evaluate and retrieve information from Microsoft Excel sheets, to create formulas and locate information
- Maintains a high level of customer satisfaction throughout the project.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
Insurance Claims Analyst
Porto Segura S/A
Sao Paulo, Brazil
06.2008 - 12.2014
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Collected and tracked evidence in support of legal processes.
- Synthesized data into comprehensive quarterly written reports for management.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.
- Maintained suspicious claims database and prepared reports for supervisors.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Followed up with insured individuals regarding premium and deductibles payments.
- Maintained strict confidentiality with all personal data as per company guidelines.
Education
French Language Training for adults Winnipeg -
Université de Saint – Boniface
BBA - Business Administration
Uninove University
Sao Paulo12.2012
Skills
- Problem Solving
- Project Estimation
- Job Planning
- Budget Administration
- Contract Preparation
- Cost Tracking
Timeline
Self Contractor
Drywall, Drywall installer
01.2018 - Current
Insurance Claims Analyst
Porto Segura S/A
06.2008 - 12.2014
French Language Training for adults Winnipeg -
Université de Saint – Boniface
BBA - Business Administration
Uninove University
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