Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Douglas Reyes

Fresno

Summary

Dynamic Account Representative with a proven track record at Freedom Freight & Logistics, excelling in customer relationship management and sales forecasting. Skilled in contract negotiation and market analysis, I consistently exceed sales targets while fostering strong client partnerships and ensuring high levels of satisfaction.

Overview

22
22
years of professional experience

Work History

Account Representative

Freedom Freight & Logistics
Fresno
09.2010 - Current
  • Developed and maintained strong relationships with key decision-makers within client organizations.
  • Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Generated new business through cold-calling prospective clients.
  • Served as primary contact and support for maintaining account information and opening and closing accounts.

Account Representative

M & D Matson
Madera
03.2005 - 08.2010
  • Developed and maintained strong relationships with key decision-makers within client organizations.
  • Resolved customer complaints in a timely manner.
  • Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
  • Negotiated and closed deals, consistently meeting or exceeding sales targets.
  • Generated new business through cold-calling prospective clients.
  • Facilitated onboarding of new clients, ensuring a smooth transition and understanding of products and services.
  • Conducted sales presentations to potential customers.
  • Negotiated pricing agreements with vendors and customers.

Business Owner

Craters & Freighters of Fresno
Fresno
06.2003 - 03.2005
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Formed and sustained strategic relationships with clients.

Education

Associate of Science - Criminology

Cuesta College
San Luis Obispo, CA
08-1992

Skills

  • Customer relationship management
  • Sales forecasting
  • Contract negotiation
  • Market analysis
  • Account management
  • Sales presentations
  • Strategic planning
  • Vendor management
  • Trends analysis
  • Direct sales

References

  • Patrick Koop - VP of Human Resources, Avid Water - 559-476-0715
  • Michael Hernandez - Project Engineer, AT&T - 559-307-7136
  • Brian Groh - CFO/COO, Sierra Produce - 714-330-8308

Timeline

Account Representative

Freedom Freight & Logistics
09.2010 - Current

Account Representative

M & D Matson
03.2005 - 08.2010

Business Owner

Craters & Freighters of Fresno
06.2003 - 03.2005

Associate of Science - Criminology

Cuesta College

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Douglas Reyes