Douglas Nunes de Aguiar
Winnipeg
Summary
Resourceful and solution-oriented professional with over 15 years' experience in Corporate Training, Customer Service and Business Management. Familiar with adult education theories and training needs assessment.
Overview
18
18
years of professional experience
Work History
Marketing and Student Recruitment Director
Heartland International English School
Winnipeg, MB
11.2021 - Current
- Leveraged data analysis techniques to identify trends in recruitment data and develop actionable insights for continuous improvement of recruitment strategies.
- Developed strong relationships with educational agents, understanding their needs and supporting their initiatives to recruit more students from their markets.
- Organized and participated in industry-specific job fairs to expand the organization''s reach within targeted talent markets.
IELTS Test Centre Manager
Heartland International English School
Winnipeg, MB
04.2017 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Corporate Trainer
Nygård International
05.2016 - 04.2017
- Delivered introductory policies and procedures training to new hires
- Developed and present communication training meeting to all employees within the company
- Evaluate, design, develop and facilitate a variety of trainings
- Supported the company on the organization of the twice a year product development conference.
- Developed training programs to meet company objectives.
Training and Development Specialist
American Airlines Inc - Brazil
Sao Paulo
08.2008 - 07.2015
- Delivered and designed corporate training material for the International Reservations Trainings
- Coordinationed of the New Hire online training project (research, coordination, development and facilitation)
- Conducted needs assessment to identify training needs from the business
- In charge of Latin America, Europe and Asia reservation offices training.
International Sales Representative
American Airlines Inc - Brazil
Sao Paulo
08.2006 - 07.2008
- International Fares construction/calculation
- Issued tickets using company's system
- Arranged special requests for customers with disabilities.
Education
Post-Graduate Diploma in International Business -
Red River College
01.2016
Associate's Degree in Tourism and Hospitality -
IFSP
01.2003
Business Administration Diploma -
Derville Allegretti
01.2001
Skills
- Data-driven decision-making
- Relationship Building
- New Employee Training
- Program Optimization
- Creative solutions
- Team Collaboration and Leadership
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
French
Professional Working
Volunteer Experience
- Social Media Specialist, Volunteer, 2016
- Conference Presenter - Guest Speaker Introduction, Volunteer, 2015
Timeline
Marketing and Student Recruitment Director
Heartland International English School
11.2021 - Current
IELTS Test Centre Manager
Heartland International English School
04.2017 - 11.2021
Corporate Trainer
Nygård International
05.2016 - 04.2017
Training and Development Specialist
American Airlines Inc - Brazil
08.2008 - 07.2015
International Sales Representative
American Airlines Inc - Brazil
08.2006 - 07.2008
Post-Graduate Diploma in International Business -
Red River College
Associate's Degree in Tourism and Hospitality -
IFSP
Business Administration Diploma -
Derville Allegretti