Douglas Manzano
McDonald's
Diamond Bar
1
Certification
3
years of professional experience
Certified EMT with strong customer service and leadership experience as a Crew Trainer. Skilled in communicating effectively, working in fast-paced environments, and remaining calm under pressure. Dedicated to providing compassionate patient care while contributing to a professional and team-oriented EMS environment.
Work History
McDonald's Crew Trainer
2 Years 6 Months- Trained new crew members on operational procedures and customer service standards.
- Delivered excellent customer service by resolving concerns professionally and maintaining positive interactions in a fast-paced environment.
- Worked efficiently under pressure while prioritizing multiple tasks and maintaining accuracy during high-volume periods.
- Demonstrated leadership by coaching employees, providing constructive feedback, and promoting teamwork.
- Stocked and organized inventory, received deliveries, and ensured supplies were readily available for operations
- Maintained strict sanitation, food safety, and workplace safety standards in accordance with company policies.
Education
High School Diploma
EMT Certificate
Skills
Patient Assessment
Basic Life Support (BLS) & CPR
Vital Signs Monitoring
Customer Service
Communication Skills
Team Collaboration
Time Management
Multitasking in High-Pressure Environment
Certification
- National Registry EMT (NREMT)
- California EMT Certification
- BLS for Healthcare Providers (AHA)
- California Ambulance Driver Certificate
- DOT Medical Examiner's Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
McDonald's Crew Trainer
McDonald's
01.2024 - CurrentRead More
West Coast EMT
EMT Certificate
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Diamond Bar High School
High School Diploma
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