Douglas Lee
Summary
Proven leader in sales and client management, excelling in roles at Dominion directories and beyond. Mastered creative problem-solving and negotiation, boosting sales targets by up to 300%. Adept at fostering strong relationships, ensuring client satisfaction and retention. Showcases top sales performance and exceptional interpersonal skills.
Overview
27
27
years of professional experience
Work History
Property Manager
LS @ Associates
03.2003 - 10.2024
- Property managed rental properties and picked the best tenants by reviewing their current work status, fico score and past rental references.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Advertising Sales Consultant
Dominion Directories/TAS
08.1998 - 03.2003
- Responsible for consulting with my clients on their advertising. I would then give recommendations on improving the advertising of the business through directory advertising, web pages, banners, magazine advertising and direct mail.
- Improved client retention rates by consistently delivering high-quality advertising solutions that aligned with their company objectives.
- Consistently exceeded sales targets by 2 to 3 times staying proactive in identifying new opportunities, building strong relationships with clients, and providing high-quality service throughout the entire sales process to become the top sales representative in all of Alberta.
- Helped my sales team with sales techniques to help win the sales team of the year award.
- Won sale awards and company luxury holidays and sales rings and trophies for the top Advertising Sales Consultant for the company and earned 5 times the average commission with my salary.
Client Advocate
Telus Business Sales
12.1997 - 08.1998
- Was promoted from Telus Residential Telemarketing Sales to full time Client Advocate in Business Sales.
- Responsible for sales and service of advantage 800 numbers, toll phone packages, Centrex, data and other phone services and equipment.
- Asked qualifying questions and found customer needs through fact finding, analyzing a clients existing services and equipment and recommending solutions to the business client.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Negotiated favorable terms for clients during contract renewals or service adjustments, ensuring maximum value for their investments.
Sales Telemarketing Representative
Telus Communications
05.1997 - 12.1997
- Responsible for sales and promotions of long distance plans, telephone equipment, internet plans and smart touch services.
- Creative selling techniques led to the most sales sold (3x my sales quota) and awarded the top sales award for many consecutive months.
- Optimized call scripts to facilitate more natural, customer-centric conversations leading to higher close rates.
- Retained existing clients by addressing concerns promptly and finding solutions tailored to their specific needs.
- Successfully diffused difficult situations with dissatisfied customers using empathy-driven problem-solving tactics that prioritized client satisfaction.
Education
Bachelors of Commerce - Marketing
University of Calgary
Calgary, AB04.1996
Skills
- Top Sales and Marketing performer
- Motivated Team Player
- Creative problem solving skills
- Strong interpersonal and communication skills
- Highly effective negotiation skills
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- I play a different sports such as Tennis, squash, Padel, Pickleball, soccer, flag football and golf to keep fit, reduce stress and keep mentally and physically fit
Timeline
Property Manager
LS @ Associates
03.2003 - 10.2024
Advertising Sales Consultant
Dominion Directories/TAS
08.1998 - 03.2003
Client Advocate
Telus Business Sales
12.1997 - 08.1998
Sales Telemarketing Representative
Telus Communications
05.1997 - 12.1997
Bachelors of Commerce - Marketing
University of Calgary
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