Douglas Hipchen
Oroville
Summary
Dynamic operations leader with a proven track record at Tenter Enterprises, Inc., enhancing vehicle maintenance systems and employee training processes. Skilled in industrial engineering and route planning, I successfully reduced downtime and improved efficiency, fostering a culture of safety and high morale among staff.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Tenter Enterprises, Inc
09.2021 - Current
- Implemented and created a digital vehicle file system to automate vehicle maintenance of 55 vehicles.
- Implemented in house service and vehicle inspections to reduce downtime on equipment.
- Worked with local vendors for outsourced repairs on vehicles to ensure that downtime was limited.
- Implemented new hire onboarding and training processes that streamlined the hiring of new employees at all 4 of our stations.
- Implemented new safety training and weekly structured meetings for all employees, ultimately reducing safety defects and vehicle damage.
- Retrained all employees on efficient delivery methods to reduce fuel consumption and overtime.
- Scheduled employees for shifts, taking into account peak volume trends and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits which has increased employee retention and morale.
Pickup and Delivery Manager
FedEx
07.1999 - 09.2021
- Coordinated with Independent Service Providers to ensure that customers needs were met via a team of 254 Delivery Drivers at my domiciled facility.
- Implemented and reconfigured service areas of up to 8000 stops per day to optimize routes and increase on road efficiency.
- Implemented Industrial Engineering plans to increase dock productivity of 110 employees and reduce sortation times and rehandle.
- Conducted site visits with the District Sales Manager to build relationships with customers and grow the business leading to several shippers moving their business from UPS to FedEx.
- Advised District Maintenance Manager in accordance with FMCSR Regulations on the disposal of older equipment and the acquisition of new equipment.
- Participated with the District Safety Manager in accident and injury investigations to determine cause and prevention of future incidents.
- Conducted District Staff training for the District Manager and traveled to several sites across the country to provide remote training.
Education
Associate of Arts - Business Management
Butte College
Oroville, CASkills
Operations Management
Vehicle Maintenance Management
Driver Trainer
Industrial Engineering
Microsoft Office
Route Planning
Certification
Smith System Certified Instructor
P&D Manager of The Year
I was nominated and received P&D Manager of the Year for the Pacific Northwest District in 2009, 2019, and 2021
Timeline
General Manager
Tenter Enterprises, Inc
09.2021 - Current
Pickup and Delivery Manager
FedEx
07.1999 - 09.2021
Associate of Arts - Business Management
Butte College
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