Douglas Buors
Kelowna
Summary
Results-driven financial professional with 10+ years of experience as a Finance Manager, leading financial operations and driving business success. Proven ability to implement strategic financial plans, optimize efficiency, and manage budgets for sustainable growth. Known for a collaborative approach, adaptability in dynamic environments, and a strong commitment to delivering results.
Overview
19
19
years of professional experience
Work History
Financial Services Manager
Traveland RV
03.2023 - Current
- Process and manage all financing applications for RV customers, ensuring accuracy and compliance with federal and state regulations.
- Structured customized loan and lease deals based on customer credit profiles, optimizing both dealership revenue and customer satisfaction.
- Evaluate credit histories and financial backgrounds to provide suitable financing solutions, resulting in a 98% loan approval rate.
- Lead monthly financial meetings, reporting on loan performance, sales trends, and opportunities for increasing financing revenue.
- Develop and maintain strong relationships with financial institutions, securing competitive loan terms and improving dealership financing options.
- Analyze customer financial profiles to identify appropriate financing products, resulting in a 25% increase in upsell opportunities (e.g., extended warranties, service contracts).
- Collaborate with sales teams to provide financing education, boosting customer confidence and improving sales conversion rates by 10%.
- Ensure compliance with all regulatory requirements, including Truth in Lending and Equal Credit Opportunity Act, reducing risk of legal issues or penalties.
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
Financial Services Manager
Birchwood Automotive Group
04.2013 - 03.2023
- Assist customers in securing vehicle financing by presenting loan and lease options tailored to their needs.
- Develop and maintain strong relationships with banks, credit unions, and financial institutions to negotiate competitive financing terms.
- Ensure compliance with all regulatory requirements and dealership policies related to financing and insurance products.
- Maximize profitability by offering extended warranties, gap insurance, and other financial protection products.
- Collaborate with the sales team to enhance the customer experience and streamline the vehicle purchasing process.
- Conduct credit analysis and guide customers through financing approvals while maintaining a high approval rate.
- Train and mentor sales associates on financing options, compliance standards, and best practices.
- Consistently achieve or exceed monthly revenue and penetration goals for finance and insurance products.
- Enhance customer satisfaction by providing clear, professional explanations of financing terms and conditions.
Business Owner
Kowloon Bay
03.2006 - 04.2014
- Successfully launched and managed a profitable Chinese restaurant, overseeing all aspects of daily operations.
- Developed and executed business strategies to drive revenue growth and improve customer satisfaction.
- Managed financial operations, including budgeting, cost control, payroll, and profit optimization.
- Hired, trained, and supervised a high-performing team, ensuring excellent service and operational efficiency.
- Designed and curated a diverse and authentic Chinese menu that attracted a loyal customer base.
- Negotiated with vendors and suppliers to secure quality ingredients at the best prices, improving profit margins.
- Implemented marketing campaigns, including social media promotions, local partnerships, and special events, increasing brand awareness and customer traffic.
- Maintained compliance with health and safety regulations, consistently passing inspections with high ratings.
- Fostered strong relationships with customers, enhancing retention and positive word-of-mouth marketing.
- Adapted business strategies to market trends, customer preferences, and economic conditions to sustain long-term success.
Education
Criminology
Lethbridge Polytechnic
Lethbridge, ABSkills
- Customer service
- Customer relations
- Strategic planning
- Driven and determined
- Entrepreneurial personality
- Project management
- Relationship management
- Team collaboration and leadership
- Financial operations
- Negotiation
Languages
English
Native or Bilingual
Timeline
Financial Services Manager
Traveland RV
03.2023 - Current
Financial Services Manager
Birchwood Automotive Group
04.2013 - 03.2023
Business Owner
Kowloon Bay
03.2006 - 04.2014
Criminology
Lethbridge Polytechnic