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Douglas Baquero
Milton,Canada
Summary
Executive leader with over 20 years of experience in managing complex multi-site operations in warehousing, logistics and Supply Chain across Canada and globally. Demonstrated success in the commercial 3PL and non-profit sectors, focusing on P&L performance and national operational excellence. Skilled in transforming logistics networks and leading diverse teams to enhance client relationships and drive business growth. Proven track record of delivering cost efficiencies and market expansion in both unionized and non-unionized environments.
Overview
22
22
years of professional experience
Work History
Board Director
The Logistics Institute
Toronto, Canada
06.2023 - Current
- Oversaw financial operations, collaborating with board members to establish and approve budgets.
- Ensured organization had necessary resources to meet obligations and achieve mission.
- Provide input and direction to strategic plans. Approve and monitor progress through management reports.
- Ensure legal compliance and ethical integrity. Approving policies such as Code of conduct, code of ethics.
- Enhanced organization's programs and services through strategic improvements.
Chief Executive Officer (CEO) & Head of Operations
Clothing Pick Up for Cerebral Palsy / OFCP
Toronto, Canada
09.2019 - Current
- Ensured the implementation of effective internal controls and management information systems, by developing, strengthening and implementing policies and metrics (dashboards and KPI).
- Led the operational management of a provincial non-profit (Trust company) encompassing 4 branches, 2 call centers, 25 trucks, 4 warehouses and a team of 90 staff members in both union and non-union environment.
- Managed diverse portfolio across IT, HR, Admin, Finance, Business Development, and Operations, ensuring cohesive strategy and operational efficiency.
- Oversaw creation of business plans, budgets, and performance metrics to align with strategic goals and drive organizational objectives.
- Driving innovation through a continuous operational improvement program including the integration of new technology to improve productivity and enhance process and workflows.
- Instituted health and safety protocols, including WHMIS, First Aid, OH&S practices, and warehouse risk assessments.
- Led all aspects of operational budgeting, forecasting, capital equipment acquisition, and expenditure control.
- Launched route optimization projects and warehouse improvements that reduced costs and enhanced donation throughput.
- Collaborated with municipal and provincial recycling stakeholders to grow product donation and collection channels.
- Managed key client accounts and stakeholder relationships, overseeing end-to-end supply chain services and ensuring customer satisfaction across a diverse portfolio.
- Represented the organization in union matters, including workforce planning and contract alignment.
- Oversaw marketing and communications, ensuring strategic alignment.
- Ensured the organization’s financial health through sound financial management, (planning, budgeting, forecasting, monitoring, and reporting).
- Provided leadership guidance and coaching to Senior Management team.
- Fostered and implemented a culture of trust, respect, teamwork and collaboration.
- Navigated the organization through market fluctuations by enhancing the concepts of risk and resilience, demonstrating agility in adapting to changing demands.
- Innovated new revenue streams creating alternative revenue verticals and partnering with the Business Development Director and team to explore new opportunities.
- Collaborated with the Board to spearhead strategic planning and resource development initiatives.
- Directed sales and business development strategy, securing over 165 new client partnerships with corporate, government, and non-profit entities to expand market penetration and drive revenue growth.
- Collaborated with the Board and committees to execute strategic initiatives and resource development initiatives.
- Reported to the board on matters pertaining to compliance of the Trust company including (legal, CRA, municipal permits etc.).
- Developed policies, plans, and proposals for new opportunities, and prepared achievement reports for board review and decision-making.
- Acted as a direct liaison between the Board of Trustees, staff and management of the trust, and liaised between the charity OFCP and the Trust Company.
- Represented the Trust Company in communications with partners, employees, legislative authorities, other stakeholders and the public/donors.
- Assessed and identified risk, ensured that these risks were monitored and managed and kept the board informed of mitigation strategies and progress.
- Worked with the Board to establish long-term vision, strategic goals, and financial plans. Developed and implemented the 5-year growth strategy framework, the continuous improvement program, the digital transformation framework, and the sourcing strategy framework with a focus on risk and resilience.
- Oversight of annual budget of $10 million with P&L responsibilities.
- Enhanced the logistics and supply chain function across the organization network, introducing process efficiencies, route optimization, and technology integration to reduce costs and improve service delivery.
- Established over 165 new partnerships, enhancing relationships with key stakeholders.
- Led the development and execution of a strategic plan that transformed the business model, resulting in a 50% revenue increase in three years.
- Spearheaded philanthropic efforts to establish sustainable partnerships, supporting the charitable mission of the Ontario Federation for Cerebral Palsy.
Global Logistics Manager, Emergency Response
International Medical Corps
Washington DC, USA
01.2019 - 09.2019
- Led the design, development, and execution of global emergency logistics and supply chain preparedness strategies, supporting rapid response across 35+ country missions.
- Directed the activation and operational oversight of emergency logistics teams, ensuring rapid mobilization and alignment with organizational priorities during crises.
- Managed global stockpiles, including Mission Ready Packages and Emergency Field Hospitals, ensuring timely deployments and operational readiness for sudden-onset emergencies.
- Selected, trained, and managed logistics and supply chain personnel for emergency and preparedness missions, enhancing team effectiveness and readiness.
- Acted as the Logistics and Supply Chain focal point on the HQ Emergency Response Management Team, providing real-time coordination, decision support, and resource alignment.
- Developed and maintained global logistics policies, SOPs, and capacity-building resources tailored for emergency contexts, improving standardization and operational consistency.
- Coordinated with global procurement leadership to plan and execute international supply pipelines, including gift-in-kind acquisitions and donor-funded stock movements, ensuring resource availability during crises.
- Provided functional leadership and strategic guidance to unit managers, project leads, and senior stakeholders across departments.
Global Logistics Manager
International Medical Corps
Washington DC, USA
07.2016 - 12.2018
- Led the global logistics and supply chain function supporting 35+ country programs and multiple rapid-response emergency operations through a decentralized network of regional coordinators, a logistics desk, and an emergency response unit.
- Designed and rolled out global logistics strategies, standard operating procedures, training modules, and reporting tools to ensure operational consistency and measurable results.
- Established global coordination framework and reporting cycle to standardize logistics data flows, enabling tracking of performance through KPIs, dashboards, and risk assessments.
- Led global fleet, inventory, and warehouse management, ensuring efficiency, compliance, and alignment with international best practices.
- Directed the Fleet Improvement Project (FIP), creating standardized processes, tools, and guidelines that enhanced fleet safety, fuel efficiency, and operational control across global operations.
- Spearheaded the Warehouse Improvement Project (WHIP), reducing the global warehouse footprint from 153 to 86 facilities and cutting operational stock from USD $10M to $4.5M by consolidating SKUs, optimizing turnover rates, and introducing virtual stock systems.
- Maintained central data repository and developed detailed monthly performance reports, covering supply chain risk analysis, stock movement, warehouse utilization, fuel consumption, and compliance audits.
Head of Regional Logistics Unit (Americas)
International Federation of the Red Cross (IFRC)
Panama, Panama
02.2015 - 04.2016
- Designed and led the implementation of the regional logistics and supply chain strategy for the Americas, integrating annual and long-term plans, measurable objectives, and an internal communications framework to support strategic alignment across the region.
- Oversaw demand planning and pre-positioned stock optimization across IFRC's Americas warehouse network, aligning inventory strategies with relief forecasting to ensure rapid response while minimizing carrying costs.
- Successfully negotiated and supported the planning and establishment of the Panama Humanitarian Hub (CELAH), managing cross-sector and inter-agency coordination for infrastructure design, construction, and operational readiness.
- Transitioned the Zone Logistics Unit (ZLU) to a commercially viable model under a full cost recovery structure, ensuring financial sustainability and operational accountability.
- Established strategic partnerships with government agencies, humanitarian actors, academia, and private sector stakeholders to enhance service delivery and promote IFRC Global Logistics Services.
- Launched National Society Logistics Capacity (NSLC) program in Americas, fostering local logistics leadership and integrating with Canadian Red Cross First Response initiative to enhance operational resilience.
- Ensured service delivery aligned with operational needs of Federation, partners, and beneficiaries, balancing cost-efficiency, quality standards, and commercial sustainability.
Regional Logistics Coordinator (Americas)
International Federation of the Red Cross (IFRC)
Panama, Panama
07.2010 - 01.2015
- Spearheaded the design and implementation of a regional logistics performance framework, introducing KPIs that supported a full cost recovery model while enhancing visibility, accountability, and operational efficiency.
- Deployed in leadership roles for major emergency responses including the Haiti and Chile earthquakes, Hurricane Sandy (Cuba), and Typhoon Haiyan (Philippines), coordinating humanitarian logistics under complex, high-pressure conditions.
- Managed operational inventory and pre-positioned stocks across Americas warehouse network, ensuring readiness to serve 5,000 families within 48 hours and scalable support for 15,000 families within two weeks.
- Developed logistics protocols ensuring 100% cost recovery for services while maintaining commercial viability and donor compliance.
- Served as a regional logistics advisor for emergency plans of action, offering technical expertise in supply chain management, procurement, warehousing, fleet, and distribution strategies.
- Promoted IFRC logistics capabilities and services to National Societies, government agencies, NGOs, and interagency partners, enhancing regional adoption of IFRC support services.
- Led Logistics Capacity Enhancement (LCE) projects across multiple countries, ensuring successful planning, budgeting, and delivery of high-impact capacity-building initiatives.
- Cultivated and maintained collaborative relationships with key stakeholders across sectors, contributing to global and cross-functional logistics projects and emergency response coordination.
Supervisor, Hub Operations
DHL
Brampton, Canada
01.2010 - 06.2010
Operations Manager
Inspiramax Limited
Vaughan, Canada
08.2008 - 06.2010
Hub Manager & Logistics Officer
World Food Programme (WFP) - United Nations
Quito, Ecuador
12.2003 - 08.2008
Education
Masters in Science MSc - Procurement, Logistics and Supply Chain Management
University of Salford
UKBusiness Administration - Sales and Marketing
Sheridan College
Oakville, CanadaBusiness Administration -
Sheridan College
Oakville, CanadaProfessional Logistics Designation PLOG -
The Logistics Institute
Toronto, CanadaLeadership program - Business Intelligence Architecture
The Logistics Institute
Toronto, CanadaMastering Negotiation and Influence -
Massachusetts Institute of Technology MIT
USACertified Sustainability Innovator -
Institute of Innovation & Advance Learning
Toronto, ONSkills
- Client Relationship Management
- Commercial Sales Strategy
- Entrepreneurship and leadership
- Agile strategic solutions
- Project Management
- Operational Excellence
- Change management & staff development
- Relationship and Partnership development
- Financial acumen
- Negotiation skills
- KPI Dashboards & Operational Auditing
- Network Optimization and design
- Global Supply Chain Strategies / Logistics
- Emergency Response
- International Multimodal Transportation
- Warehouse and Inventory optimization
- Fleet management
- Logistics Capacity Assessments and Planning
- Procurement strategies
- Unionized & Non-Unionized Operations
- Board Relations & Governance reporting
- Innovator
- Adaptable
- People-Centered
- Servant Leader
- Collaborative
- Revenue Generation
- Strategic Planning
- Rebranding
- Operational Effectiveness
- Customer-focused
- Inclusive
- Crisis management
Languages
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Trainings Certificates
- Forklift Operator Certification, Canadian Forklift Safety Group Inc, Canada
- EFSA Emergency Food Security Assessment, World Food Program – Ecuador
- The Bullet Proof Manager, Crestcom Panama
- Wings on Demand, World Food Program – Ecuador
- Project Program Planning, IFRC – Panama
- ERT Emergency Response Training, World Food Program – Sweden
- Workshop for IFRC Manager on SOP, IFRC - Panama
- Compas - Commodity Tracking System, World Food Program Panama
- FACT (Field Assessment and Coordination Team), IFRC – Chile
- Basic Security on the Field, World Food Program – Ecuador
- Security on the Field, IFRC – Panama
- Warehouse Management, World Food Program- Panama
- Stay Safe Managers Course, IFRC – Panama
- Transportation Surface Contracting, World Food Program- Panama
- WHMIS for Managers, Canada
- Dangerous Goods Transportation, Canada
- Advance Security on the Field, World Food Program – Ecuador
Hobbies and Interests
- Community engagement and support
- Traveling
- Cooking
- Sports activities (Tennis, Swimming)
- Hiking
References
Available upon requests
Timeline
Board Director
The Logistics Institute
06.2023 - Current
Chief Executive Officer (CEO) & Head of Operations
Clothing Pick Up for Cerebral Palsy / OFCP
09.2019 - Current
Global Logistics Manager, Emergency Response
International Medical Corps
01.2019 - 09.2019
Global Logistics Manager
International Medical Corps
07.2016 - 12.2018
Head of Regional Logistics Unit (Americas)
International Federation of the Red Cross (IFRC)
02.2015 - 04.2016
Regional Logistics Coordinator (Americas)
International Federation of the Red Cross (IFRC)
07.2010 - 01.2015
Supervisor, Hub Operations
DHL
01.2010 - 06.2010
Operations Manager
Inspiramax Limited
08.2008 - 06.2010
Hub Manager & Logistics Officer
World Food Programme (WFP) - United Nations
12.2003 - 08.2008
Masters in Science MSc - Procurement, Logistics and Supply Chain Management
University of Salford
Business Administration - Sales and Marketing
Sheridan College
Business Administration -
Sheridan College
Professional Logistics Designation PLOG -
The Logistics Institute
Leadership program - Business Intelligence Architecture
The Logistics Institute
Mastering Negotiation and Influence -
Massachusetts Institute of Technology MIT
Certified Sustainability Innovator -
Institute of Innovation & Advance Learning