Douglas West
Tottenham,ON
Summary
I am a dedicated and organized person which helps me reach my department goals. My interpersonal skills and experience help me keep a balance in the shop when it comes to dispatching and shop attitude. History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Mechanic Shop Foreman
Pfaff VW
09.2022 - 06.2024
- Perform daily duties including assisting technicians to make sure all work gets through the shop in a timely fashion including dispatching of daily work orders
- Inspect all automotive equipment including hoists and make sure all items have been inspected for safety and function
- Certified Joint Health and safety committee member and perform safety inspections monthly.
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
- Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
- Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Oversaw the successful implementation of new software systems that improved record-keeping accuracy and simplified data retrieval efforts.
- Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Directed daily operations of team of 18 technicians and shop professionals.
- Managed materials inside shop and at job locations.
Mechanic Shop Foreman
Sisley For Honda
08.2020 - 09.2022
- Performed shop duties including dispatching of work.
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
- Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
- Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
- Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Oversaw the successful implementation of new software systems that improved record-keeping accuracy and simplified data retrieval efforts.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Managed materials inside shop and at job locations.
- Directed daily operations of team of 22 technicians and shop professionals.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Managed efficient teams of up to [Number] employees.
Service Technician
Volkswagen villa
03.2003 - 08.2020
- Master Guild technician status with JHSC certification.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Service Technician
Hayman Motors
01.1998 - 03.2003
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Shop Manager
TMS Total Mechanical Services
01.1993 - 01.1998
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
AEC / DEP or Skilled Trade Certificate -
Centennial College
Tottenham, ON06.2024
Skills
- HVAC
- Welding
- Hand Tools
- Electrical
- Maintenance
- Auto Technician
- Lube Tech
- Oil Change
- Auto Mechanic
- Auto Tech
- Auto Repair
- Automotive Service
- Suspension
- Transmissions
- Automotive Diagnostics
- Low Voltage
- Brake Repair
- Equipment Repair
- Mechanical Knowledge
- Vehicle Maintenance
- High Voltage
Certification
- 310t
- 310s
Additional Information
- Shop foreman experience
- Shop foreman role as well.
Languages
English
Personaldetails - Highesteducation
AEC / DEP or Skilled Trade Certificate
Timeline
Mechanic Shop Foreman
Pfaff VW
09.2022 - 06.2024
Mechanic Shop Foreman
Sisley For Honda
08.2020 - 09.2022
Service Technician
Volkswagen villa
03.2003 - 08.2020
Service Technician
Hayman Motors
01.1998 - 03.2003
Shop Manager
TMS Total Mechanical Services
01.1993 - 01.1998
AEC / DEP or Skilled Trade Certificate -
Centennial College
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