Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Doug Smith

Clovis

Summary

Project manager with extensive experience at AT&T, specializing in team organization and service order process optimization. Demonstrated success in managing high-stakes projects, improving productivity, and maintaining compliance. Proficient in network support and construction, with a solid background in project management and conflict resolution.

Overview

28
28
years of professional experience

Work History

Engineer, PROJECT MANAGER, Lead Tech Business Mgmt, Senior-Network Support

AT&T
01.2013 - Current
  • Engineer for CA Valley HiCap team (2012-2013)
  • Responsibilities included researching, records updating and project drawings for HiCap (T1/DS1) orders, including HVP (High Voltage Protection) sites, material ordering and CWO (Custom work orders at customer expense)
  • Engineer for CA Valley Joint Pole team (2013-2014)
  • Responsibilities included field visits, records corrections, inspections, pole loading calculations and project drawings
  • Coordinating with other joint pole owners (PG&E, Comcast, Verizon, etc.) for field visit and work schedules
  • HiCap Project Manager for CA Valley HiCap team (2014-2015)
  • Managed team of HiCap Engineers, Tracked service order OTP
  • Removed roadblocks, Managed Contractor resources, Ran Weekly Engineering, Construction and Contractor calls for Quality, Compliance and OTP
  • HVP 1039A project, Escalations, CWO and Compliance SPOC
  • ASE (AT&T FIBER OPTICS) Project Manager for Newly Formed CA Valley team (2015-2016)
  • Daily - assigned orders to AT&T or Contract engineers
  • Contractor SPOC, created semi-automated monthly OTP report, created semi-automated ASE service order log, ran weekly AT&T Engineering and Contractor resources calls, Escalations SPOC
  • Lead Tech Business Mgmt for Newly Formed AT&T West RSOC (Regional Service Order Center)(2016-2017)
  • Co-wrote AT&T West RSOC Hicap (T1/DS1) and P102 (Service Orders) contracts
  • Tracked orders and contractor performance to ensure on time delivery
  • Created semi-automated Contractor and AT&T Engineering report cards to track performance
  • Handled all aspects of contract engineering, including OTP and decision to fire contracting firm for non-compliance or performance issues
  • SPOC for Escalations, Quality, CPUC issues (California Public Utility Commission) and HVP projects
  • Lead Tech Business Mgmt for Newly Formed AT&T National Service Order Center (2017-2018)
  • Continue all work from AT&T West RSOC team
  • Work with SPOC peers from other regional organizations to consolidate, streamline and standardize all service orders process nationally for AT&T
  • This included rewriting standards and practices for use nationally
  • Consolidating systems used by regions to one national system where possible
  • Writing a national Contractor resources contract for a national bid
  • Ensuring individual state compliance with laws, regulations and COLR (carrier of last resort) rules
  • Lead Tech Business Mgmt for Newly Formed National Tech Team (2018-2019)
  • Main focus is to automate redundant processes, including automating reporting
  • Streamline overly complex processes, eliminate unneeded redundant processes, increase productivity and decrease service order cycle time
  • Worked in a team environment to help identify and work on these issues and/or issues brought to us by other work groups
  • Senior-Network Support
  • BU Planer for Corporate Compliance for VP level (2019-current)
  • BCP (Business Continuity Planning) Program Management
  • Maintain VP org emergency preparedness for both man made and natural disasters
  • Perform BCP plan annual maintenance, updating critical business processes, applications, dependencies and SME’s
  • Create, coordinate and conduct annual VP level BCP Tabletop Exercise
  • Conduct follow-up meetings on Needs Improvement items from Tabletop exercise
  • Activate BCP Plan in case of an actual event
  • Issue Business Unit updates during a BCP event
  • Run annual YesOkay (employee accounting for tool) drill to help prep VP Org for possible BCP events
  • Participate in YesOkay system activation and reporting during an actual BCP event
  • CP (Contingency Planning) Planning for Wireline & Mobility Union contract expirations and possible work stoppages
  • Identify the number of managers required to maintain business levels in the event of a work stoppage
  • Manage and create CP training for replacement workers
  • RIM (Records Inventory Management) RIM compliance coordinator, managing annual RIM compliance with federal laws and company policy for destroying and saving documents and removing/limiting system access
  • HR support, process Job changes, employee exits, Cost Centers changes, New job requisitions, etc
  • HR attendance, time reporting, Job Accommodations and disability support

Construction splicer

AT&T
01.1999 - 01.2012
  • Worked in a team environment planning and execute new and existing construction projects, including updating and maintaining records, coordinating with City and County, Caltrans and other utilities and contractors
  • Review and proof job prints, determine material required for jobs, identify roadblocks, job quality SPOC for both Copper and Fiber Optic projects
  • Experience includes: all aspects of Copper and Fiber Optic splicing
  • HiCap (T1/DS1) team, Fiber Optic splicer trainer, Fiber Optic Backbone, Fiber outage restorations, CO and Field Fiber equipment turn ups
  • Security clearance for FAT airport/air national guard work
  • Extensively trained in underground manhole, Aerial and HVP (High Voltage Protection)

Owner/Builder

01.2003 - 04.2004
  • Constructed and Managed building of my own home
  • This included: Design and Blueprint drawings, pulling permits, procuring financing, sub-contracting, payroll and inspections
  • Along with doing most of the work myself

Residential Electrician

Central Distributing and Ashjain lighting
01.1997 - 01.1999
  • Light Fixture and Fan installer, Showroom Installation and maintenance and Custom light Fixture Fabricator

Education

B.S. - Business Administration, Emphasis in Finance

University of Phoenix
01.2009

Skills

  • Organizing
  • Planning
  • Communicating
  • Conflict Resolution
  • General Construction
  • Project Management
  • Fabrication
  • Remodeling
  • Solar Energy Fundamentals
  • Solar Energy Installation
  • FCC Certification

Activities

  • Enjoy woodworking, metal, acrylic and granite fabrication, welding, painting, auto-mechanics, electrical work and going to the gym.
  • Enjoy spending time with family snow skiing, water skiing, wakeboarding, wake surfing, hiking, camping, and going to the beach.
  • Active outdoor family, building projects together including furniture, CNC machine, toys, ninja courses, cars and trucks.

Timeline

Engineer, PROJECT MANAGER, Lead Tech Business Mgmt, Senior-Network Support

AT&T
01.2013 - Current

Owner/Builder

01.2003 - 04.2004

Construction splicer

AT&T
01.1999 - 01.2012

Residential Electrician

Central Distributing and Ashjain lighting
01.1997 - 01.1999

B.S. - Business Administration, Emphasis in Finance

University of Phoenix

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Doug Smith