Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Doug Schuh

Edmonton,AB

Summary

Proven achiever with a track record of exceeding sales targets at Belttera by over 20%, adept in telephone communication and client advocacy. Skilled in building strong client relationships and leading teams to deliver exceptional service, as demonstrated at Norwesco Industries. Expert in time management and problem-solving, ensuring high client satisfaction and loyalty. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

20
20
years of professional experience

Work History

Service Coordinator, Inside Sales and Service

Norwesco Industries
06.2007 - Current
  • started as a splice technician, worked up to shop forman, worked up to inside sales, worked up to Service coordinator
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Manage 20- 30 incoming calls per day
  • Manage 30-40 emails per day
  • Quote, schedule, organize field work, assign splice technicians field work, process work reports, bill jobs once completed.
  • Maintain stock levels
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.

Outside Sales Representative

Belttera
01.2005 - 03.2007
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Monitored competitor activities to maintain competitive advantage.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

No Degree -

St Francis High School
Edmonton, AB

Skills

  • Telephone communication
  • Client Advocacy
  • Team Leadership
  • Time Management
  • Active Listening
  • Multitasking Abilities
  • Organizational Skills
  • Task Prioritization
  • Attention to Detail
  • Decision-Making
  • Problem-solving abilities
  • Reliability
  • Effective Communication
  • Self Motivation

Problem-Solving

Accomplishments

  • Surpassed annual quota by 2,000,000.00
  • Sustained 5% annual sales growth for 5 consecutive years by consecutive and honest service

Additional Information

fully versed with every aspect of conveyors, conveyor belts and conveyor accessories. From ma and pa's printing press to high tension drive belts, from case sealer belts to steel cable belts. I have work on and sold most brands of of conveyor belts and conveyor components

Timeline

Service Coordinator, Inside Sales and Service

Norwesco Industries
06.2007 - Current

Outside Sales Representative

Belttera
01.2005 - 03.2007

No Degree -

St Francis High School
Doug Schuh