Olena Myshchyshyna
Cobble Hill
Summary
Achievements include improving sales, profit and service metrics through hands-on and proactive leadership of team members and strategic plans. Hardworking Bank manager / Vault Clerk driven to maximize bank security and mitigate risk by providing first-rate vault services. Successful at preparing deposits, completing reports and satisfying customer needs. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Food Service
Island Health
07.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed proper procedures for use of government-provided commodities.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Vault Clerk/Cashier Assistant
Rona Home Center
06.2021 - Current
- Started employment as a cashier then promoted to vault clerk position.
- Maintained vault and bank security at all times.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Kept accurate count of pending transfers and monetary values of various movements.
- Prepared outgoing orders on behalf of customers and tellers.
- Updated, corrected and filed documentation for bank records and compliance purposes.
- Completed reports detailing daily actions, customer services issues and notable incidents.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Performed electronic transfers to customer accounts and other bank locations.
Sales Representative
Shoes Boom
11.2017 - 06.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Assembled promotional displays to increase brand awareness and attract customers.
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
- Modeled and delivered exceptional customer experiences and built strong customer-first culture.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Product Assistant
Dream Shop
04.2015 - 02.2016
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Bank Manager
Delta Bank
10.2006 - 05.2014
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Assessed employee performance and developed improvement plans.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Developed strategic plans for day-to-day financial operations.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
Bachelor of Economics - Enterprise Economics
Ivan Ohienko State University
Kamianets-Podilskyi , Ukriane07.2011
Commodity Specialist - Commodity Specialist
Mining And Economics College
Krivoy Rog, Ukraine07.1990
Skills
- Accurate Money Handling
- Team Collaboration
- Transaction Error Identification
- Cash Control Guidelines
- Balance Verification and Reconciliation
- Bank Procedures
- Operating Procedures
- Sorting and Filing
- Credits and Refunds
- Customer Transactions
- Prioritizing and Planning
- Staff Recruitment and Hiring
Languages
Native Ukrainian
Native Russian
Fluent English
Working knowledge of Polish language
Timeline
Food Service
Island Health
07.2023 - Current
Vault Clerk/Cashier Assistant
Rona Home Center
06.2021 - Current
Sales Representative
Shoes Boom
11.2017 - 06.2020
Product Assistant
Dream Shop
04.2015 - 02.2016
Bank Manager
Delta Bank
10.2006 - 05.2014
Bachelor of Economics - Enterprise Economics
Ivan Ohienko State University
Commodity Specialist - Commodity Specialist
Mining And Economics College
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