Doug McKen
752 Norfolk Street North, Simcoe,Ontario
Summary
Dedicated Automotive Technician, with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
43
43
years of professional experience
Work History
Service Manager
Simplicity Aire
Hagersville, ON
06.2011 - 08.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- A level 310A and 310T Tech.
Mcken Radiator Limited
Don, Jean and Doug McKen
Simcoe, Ontario
04.1976 - 04.2008
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Test drove vehicles to determine problems and test repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Repaired and recored radiators.
- AC Specialist.
Education
High School Diploma -
Simcoe Composite School
Simcoe, ON06.1983
Automotive Service Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON06.1986
Truck And Coach Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON06.1986
Skills
- New Employee Hiring
- Repair Requirements Determination
- Workplace Safety
- Service Quality Management
- Employee Safety Training
- Quoting and Estimating
- Business Development
- Verbal and Written Communication
Restoring cars and working outside in the yard.
Restoring a 1960 Barracuda and working on doing a backyard makeover.
Timeline
Service Manager
Simplicity Aire
06.2011 - 08.2022
Mcken Radiator Limited
Don, Jean and Doug McKen
04.1976 - 04.2008
High School Diploma -
Simcoe Composite School
Automotive Service Technician
Mohawk College of Applied Arts And Technology
Truck And Coach Technician
Mohawk College of Applied Arts And Technology
Similar Profiles
Daniel RamirezDaniel Ramirez
Sales Representative at Simplicity PowerSales Representative at Simplicity Power
Alec MartinoAlec Martino
Co-Owner/Manager at Simplicity Pediatric TherapyCo-Owner/Manager at Simplicity Pediatric Therapy
Sebastien BourqueSebastien Bourque
Owner/operator at Simplicity Car Care RogersvilleOwner/operator at Simplicity Car Care Rogersville