Doug Kane
Richmond Hill,ON
Summary
Dedicated and seasoned professional with 30 years of experience in the appliance industry, seeking a challenging position to leverage extensive expertise in appliance sales, management, and customer service.
Overview
34
34
years of professional experience
Work History
Store Manager
County Appliances
11.1989 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, and maintaining open lines of communication which resulted in generational repeat customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Managed delivery and driver scheduling according to store needs.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point-of-sale opening and closing procedures and reconciled daily sales transactions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Education
Bachelor of Arts - Marketing And Finance
Seneca College of Applied Arts And Technology
North York, ONSkills
- Operations Management
- Staff Management
- QuickBooks Expert
- Resolution-Oriented
- Product Knowledge
- Consultative Sales
- Relationship Building
- Sales Reporting
- Order Management
- Partnership Building
- Customer Service Management
Languages
English
Native or Bilingual
Affiliations
- Record collecting
- Dog walking
- Travel
- Tennis
Timeline
Store Manager
County Appliances
11.1989 - Current
Bachelor of Arts - Marketing And Finance
Seneca College of Applied Arts And Technology
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