Doug James
Lethbridge,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Owner
Self Employed
Lethbridge, AB
05.2010 - Current
- Competently clean commercial kitchen exhaust systems as a Crew Leader
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
General Manager
Peeks Heating And Air Conditioning LTD
Lethbridge, AB
03.2009 - 10.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Divisional Rep for Sanitation (Canada & USA)
Hostess Frio Lay
Lethbridge, AB
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Managed inventory to provide customers with access to products in high demand.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Representative and Product Installations
KB Heating And Air Conditioning
Lethbridge, AB
03.1999 - 08.2009
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Winston Churchill High School
Lethbridge, ABSkills
- Warehousing Functions
- Critical Thinking
- Merchandise Orders and Exchanges
- Calm and Professional Under Pressure
- Product Organization
- Office Equipment Proficiency
- Conflict Mediation
- Transportation Solution Development
- Active Listening
- Business Development Understanding
- Problem-Solving Ability
- Managing Multiple Tasks
- Shipping Procedures Understanding
- Policy and Procedure Adherence
- Shipping and Receiving Understanding
- Conflict Resolution
Certification
- Class 5 driver's licence
- Phil Ackland Certification (clean commercial kitchen), Fort Worth, Texas, Feb. 2010
- Standard First Aid, St. John Ambulance, Alberta Council. Aug. 2009
- Confined Space Entry and Rescue, Gateway Safety Services, Jan. 2011
- Mobile Aerial Work Platform training, Gateway Safety Services - Jun. 2011
- Introduction to Fall Protection, Gateway Safety Services, Feb 2013
- Confined Space Entry and Rescue, Gateway Safety Services, Dec. 2013
- WHMIS, AIXsafety.com, Aug. 2016
- Kitchen Exhaust Cleaning Certification License - Feb. 2019
Timeline
Business Owner
Self Employed
05.2010 - Current
General Manager
Peeks Heating And Air Conditioning LTD
03.2009 - 10.2010
Sales Representative and Product Installations
KB Heating And Air Conditioning
03.1999 - 08.2009
Winston Churchill High School
Divisional Rep for Sanitation (Canada & USA)
Hostess Frio Lay