Doug Ferrier
Waterloo,ON
Summary
Proven entrepreneurial visionary with a track record of strategic planning, creative problem-solving, and adept team-building skills. Accomplished in recruiting and training personnel to proficiently address customer and business requirements. Recognized for expertise in elevating customer service standards, particularly in closing construction sales within the dynamic realm of the construction industry. Proficient roofing specialist adept at engaging potential clients, understanding their unique needs, and skillfully guiding them towards optimal product selections to successfully close deals. Additionally, certified as a life coach, I offer impactful guidance to individuals for holistic self-improvement, fostering growth both personally and professionally. Aspiring to leverage these diverse skills and experiences as an Executive Business Coach dedicated to serving companies within the construction industry.
Overview
31
31
years of professional experience
Work History
Owner
Apex Metal Industries, Inc
Waterloo, ON
07.2017 - Current
- Accurately provide status information on project progress to customers
- Determine staffing requirements, interviewed, hired, and trained new employees
- Acquire new clients to ensure a steady stream of work
- Estimate materials and labor requirements to complete jobs within budgetary and timeline requirements
- Coordinate schedules and day-to-day activities of crew to satisfy project needs
- Confirm project compliance, reviewing contractor scope, materials, and pricing take-off for competitive bidding with zero lost time accidents
- Inspect daily construction to determine project progress, contract compliance and safety
- Mentor 10 employees in learning their roles and how to be successful
- Deliver project compliance, reviewing contractor scope, materials, and pricing take-off for competitive bidding with 0 lost time accidents
- Sustain safety protocols and budget controls by maintaining proper and cost-effective equipment and materials usage
- Supervise crew to facilitate top quality and achievement of project milestones.
Sheet Metal Division Manager
Empire Roofing Corporation
Windsor, ON
12.2016 - 07.2017
- Responsible for all metal scopes of work including metal roofing, metal siding and roof cap flashing
- Ensure all procedures did not have a negative impact on any other trades, including newly installed roofs
- Prepared and provide estimates to clients, follow up with clients to close the sale
- Ensured all work is completed as per specifications
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Elevated sales by $1,000,000 by being part of complete sales cycle process
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Maintained professional network of potential clients and business opportunities
- Supported all sales team members to drive growth and development.
Owner
Phoenix Custom Sheet Metal
North York, ON
03.2012 - 12.2016
- Determined staffing requirements, interviewed, hired and trained new employees
- Delegated tasks to multiple employees while maintaining efficient workplace
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback
- Developed pricing schedules, costing for materials, and compliance statements
- Trained, mentored, and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Roofing Superintendent
Flynn Canada, Ltd
Mississauga, ON
09.2009 - 03.2012
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies
- Coordinated schedules and day-to-day activities of crew to satisfy project needs
- Determined optimal construction requirements and site plans
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements
- Managed up to 80 employees and subcontractors across multiple trades by adhering to protocols and best practices implementation
- Maintained project compliance, reviewed contractor scope, secured materials and negotiated pricing for competitive bidding with zero lost time due to accidents
- Eliminated project lags by inspecting work-in-progress to maintain pace, compliance, and top-quality control.
Sheet Metal Installation Foreman
Flynn Canada, Ltd
Mississauga, ON
07.2006 - 09.2009
- Coordinated schedules and day-to-day activities of crew to satisfy project needs
- Supervised material usage and employee hours to keep projects in line with budgets
- Reviewed documentation, including safety materials and implemented work site procedures that met compliance
- Estimated time, employee needs and material costs for projects
- Kept track of all inventory, including supplies and materials to prevent losses
- Facilitated construction team training on site-specific project specifications
- Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints
- Managed daily work assignments by delegating tasks and monitoring progress.
Roofing Service Technician
Crown Industrial Roofing
Toronto, ON
01.2000 - 07.2003
- As a service crew we were responsible for searching out and repairing roof leaks, installing new roof penetrations on existing roofs, fabricating, and installing sheet metal flashing
- On emergency leak calls we would communicate with the clients, source the roof leaks, and provide detailed reports to our office
- Consistently produced results below estimated costs.
Labourer/Roofer
Affordable GT Shand Roofing
Toronto, ON
07.1993 - 01.2000
- I was able to grow from being a labourer to installing asphalt shingles as well as torch applied flat roofs to being able to run smaller projects on my own
- Repaired and maintained surface materials to make building exteriors weatherproof and waterproof
- Cleaned and maintained roofing systems.
Education
Strategic Intervention Life Coaching -
Robbins-Madanes Strategic Intervention Training
12.2020
Secondary School -
Francis Libermann Catholic High School
Skills
- Business Management
- Employee Development
- Strategic Project Planning
- Business Operations
- Cost Reduction
- Sales Leadership
- Mentor
- Negotiation
- Project Management
- B2B sales
- Business development
- CRM Software
Languages
English, Advanced
References
References available upon request.
Timeline
Owner
Apex Metal Industries, Inc
07.2017 - Current
Sheet Metal Division Manager
Empire Roofing Corporation
12.2016 - 07.2017
Owner
Phoenix Custom Sheet Metal
03.2012 - 12.2016
Roofing Superintendent
Flynn Canada, Ltd
09.2009 - 03.2012
Sheet Metal Installation Foreman
Flynn Canada, Ltd
07.2006 - 09.2009
Roofing Service Technician
Crown Industrial Roofing
01.2000 - 07.2003
Labourer/Roofer
Affordable GT Shand Roofing
07.1993 - 01.2000
Strategic Intervention Life Coaching -
Robbins-Madanes Strategic Intervention Training
Secondary School -
Francis Libermann Catholic High School
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