Doug Edgar
Customer Service
Abbotsford,British Columbia
Summary
Experienced customer-service, administrative and operations professional with a broad background in client support, sales support, order management, production, logistics, purchasing and administration. Excellent telephone and customer-service skills with a strong reputation for relationship building, collaboration, proactive problem solving and dependable follow-through. Comfortable with technology, quick to learn new business systems and deliberately seeking a hands-on role where extensive experience can contribute to excellent service and effective day-to-day operations.
Overview
30
30
years of professional experience
Work History
Call Centre Telephonist (Temporary)
Hospital Transfers
Abbotsford, BC
01.2026 - Current
- Handle high-volume, time-sensitive patient transportation requests from hospitals, care facilities and patients throughout Fraser Health and Vancouver Coastal Health.
- Gather, verify and accurately enter detailed information across multiple software systems while managing changing requirements and priorities.
- Coordinate with callers and dispatch staff to clarify requirements, resolve issues and ensure requests are followed through accurately.
Admissions Manager
Kinghaven Treatment Centre
Abbotsford, BC
01.2013 - 12.2020
- Served as a primary point of contact for clients, families, healthcare professionals and referral organizations throughout the referral and admissions process.
- Reviewed and approved referrals, arranged funding and scheduled admissions, coordinating requirements and follow-ups through to completion while maintaining accurate and confidential client records.
- Collaborated with Fraser Health in implementing a new electronic referral and bed management system.
General Manager
Abbotsford Growers Cooperative
Abbotsford, BC
01.2002 - 12.2008
- Coordinated customer, supplier and grower needs across production, inventory, logistics and administration.
- Developed and improved administrative and operational processes to increase efficiency, accuracy and information flow.
- Managed administrative responsibilities including accounts receivable/payable, financial reporting and banking relationships.
General Manager
Sun Rich Fresh Foods
Toronto, ON
01.1997 - 12.2001
- Coordinated customer orders and contracts across sales, purchasing, production, inventory, warehousing and logistics in a rapidly growing food-manufacturing operation.
- Supported sales representatives in servicing customer accounts and worked directly with foodservice distributors and end-users.
- Sourced and purchased raw materials, packaging, equipment and supplies.
- Developed analytical and administrative tools, including an Excel cost-of-goods model, to improve pricing, margin analysis and business decision-making.
- Developed and scaled operational and administrative processes as the business grew by more than 25% annually.
Skills
- Customer Service & Client Support
- Administrative & Operations Support
- Order Processing & Coordination
- Sales & Account Support
- Problem Solving & Issue Resolution
- Cross-Functional Coordination
- Logistics & Supply Chain
- Purchasing & Supplier Relations
- Process Improvement
- Data Entry & Records Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Organization & Follow-Through
Business Systems
- Microsoft Excel, Word & Outlook
- ERP & integrated business systems
- Sage (Simply Accounting)
- CRM and database systems
- Comfortable learning new software, systems and workflows.
Timeline
Call Centre Telephonist (Temporary)
Hospital Transfers
01.2026 - Current
Admissions Manager
Kinghaven Treatment Centre
01.2013 - 12.2020
General Manager
Abbotsford Growers Cooperative
01.2002 - 12.2008
General Manager
Sun Rich Fresh Foods
01.1997 - 12.2001