Doug Craig
Kamloops,Canada
Summary
Dynamic operations professional with a proven track record of delivering results in fast-paced environments. Strong foundation in agile methodologies and systems thinking, adept at navigating complex challenges through innovative problem-solving strategies. Exceptional communication skills facilitate collaboration across teams, ensuring alignment and efficiency in achieving organizational goals. Committed to driving operational excellence and fostering a culture of continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Transportation Manager West Rover
Canadian National Railway
05.2017 - 09.2024
- Relief as Acting Assistant Superintendent
- Co-Ordinate qualifying of new conductors
- Responds and provides support to the Transportation Manager and Assistant Superintendent for crossing accidents or site of an injury to support employee reaction, work with police and manage the site until the track and service have been restored
- Responsible for submission of accident or injury investigation close out
- Play a role in the investigation of accidents and incidents
- Evaluate employee performance and review performance expectations, actual performance and overall performance ratings
- Identify and coach performance deficiencies and take action to build required behaviour
- Managed a work force of 370 unionized employees
- Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
- Understand the organizations desired leadership behaviours, communication expectations and enforcement of the collective agreement
- Keep track of the yard status, service commitments, old dates, inbound arrivals, process traffic to reduce dwell and ensure train connections and departures meet the service plan
- Conducts efficiency tests according to company practices to determine the effectiveness of training and to monitor rules compliance.
- Coach and train unionized employees on safe and productive work procedures
- Supervise, coach and guide unionized train and yard crews. You are responsible for enforcing collective agreements, conducting investigations, and administering discipline when necessary
- Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability, take action for territory and make recommendations with CN’s network implication
- Set recovery plans for service exceptions in conjunction with Rail Traffic Control (RTC) centre
Transportation Manager
Canadian National Railway
05.2017 - 09.2024
- Supervises and coordinates activities of train crew engaged in switching railroad cars within yard of railroad, industrial plant, or similar location to facilitate loading or unloading of cars or making up and breaking up of trains in a safe and efficient manner.
- Instills a culture of safety by reinforcing a “see, think, act” approach to completing daily tasks especially those that are routine by talking about risk assessment, asking questions to generate thinking, monitoring employees performance and providing timely feedback.
- Periodically rides trains to monitor the performance of engineers, conductors, and brakemen; responds to inquiries regarding policies, procedures and programs.
- Utilizes the knowledge of the collective agreements and company policy when managing and coaching employees, conducting investigations and recommending corrective action and responding to grievances.
- Conducts incident investigations; prepares associated reports for derailments, personal injury, etc.
- Responsible for customer interface and monitoring the quality of the service in accordance with the terms of all applicable contractual arrangements.
- Comprehensive knowledge of safe rail operating practices
- Hold Safety Summits discussing safety incidents and scenarios for employee engagement
- Meet with new employees every 30-60-90 days and discuss corrective areas
- Lead and supervise unionized train crews and other team members, fostering a productive work environment and holding individuals accountable for performance and safety compliance
- Implement and enforce safety procedures, conduct job safety briefings, perform incident investigations, and ensure compliance with CN’s operating rules and transportation regulations
- The ability to lead and motivate teams, delegate responsibilities, and foster teamwork
- Critical and creative thinking skills to identify and resolve operational challenges and customer issues effectively
- A commitment to meeting and exceeding goals and holding oneself and others accountable for performance expectations
- Serve as a key customer interface, monitor service quality, address customer complaints, and adjust operations to meet customer service plans and commitments
Rail Operations Specialist
Rocky Mountaineer
04.2025 - Current
- Ensure the safe, efficient and on time performance of RM
- Ensure train consists support demand and facilitate job briefings to maximize yard efficiencies
- Coordinate optimal arrival and departure times of RM trains with other departments and stakeholders
- Communicate expected operating conditions with Train Manager and operational teams
- Serve as the primary liaison with rail partners, proving frequent operational updates
- Offer forecasts and updates based on rail assessments and partner communications
- Oversee the Operations Emergency Line, providing documentation of incidents and escalations when required
- Produce train performance reports, and continual train performance updates
- Comply with all Canadian Railway Operating Rules (CROR), and General Operating Instructions (GOI) and all other safety policies, procedures & rules
- Identify, protect & report safety hazards to management & OH&S Committee
- Meet or exceed safety and security requirements
- Support the successful execution of the Operating Plan
- Lead the movements of RM trains & rail equipment
- Support with securing TGBOS and DOBS required for daily operation
- Support operational and equipment availability requirements
- Support Operations and Mechanical requirements in the Operations Centre
- Support EOC requirements
- Support operational targets and metrics
- May be required to connect/disconnect HEP cables
Counter Sales Representative
Bumper to Bumper
11.2024 - 04.2025
- Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude.
- Sell and support a diversified line of products via phone, fax, email and over the counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities.
- Handle customer transactions: including sales, returns, defectives in a timely manner.
- Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
- Reconcile their transaction history and drawer at the conclusion of each shift.
- Operate the store point of sale system (Parts Watch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
- Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turns.
- Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Contribute proactively to improvements in branch sales and profitability.
- Adhere to inventory control programs, in-stock standards and all operating procedures.
- Effectively communicate with all store and support center team members, management, and customers.
- Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required.
- Routine Fleet Maintainence on delivery vehicles
Manager
Kal Tire
12.2014 - 04.2017
- Service of Customer needs in a mechanical environment
- Identify mechanical defects and advised customers of required repairs.
- Managed a staff of 15 between mechanical and tire technicians, making sure jobs are being completed or have been assigned
- Ensure repairs are completed in a timely and efficient manner
- Strong communication and relationship building skills, during morning meetings and monthly safety meetings
- Adhere to policies to ensure safety in the workplace
- Inventory Control with accounts payable clerk
Operations Supervisor
Liquor Distribution Branch
01.2001 - 12.2014
- Foreman Shipping, Receiving & Assembly: Managed staff of 75 unionized employees
- Health and Safety Committee, chaired monthly meetings and did site safety inspections
- Assistant Supervisor Shipping, Receiving & Assembly made sure customer orders were being shipped in a timely manner and where placed on the correct trucking route, received stock, made sure correct counts entered into inventory
- Inventory Control Assistant, checked inventory to make sure accurate count in the system
- Schedule appointments for routine inspections on Truck Fleet
- Knowledge of safety procedures and the ability to ensure they are followed in the workplace
- Oversee and coordinate the activities of unionized warehouse staff, including assemblers, equipment operators, and checkers
- Set up methods to meet work schedules and coordinate work activities to improve productivity and product quality
- Dispatcher WMS: Radio Beacon
- Oracle E-Business Suite
- Lead Hand – Wholesale Customer, made sure customers orders were completed in a timely manner
- Distribution Staff Trainer: trained new employees on equipment and assembling the customers orders, trained current employees in Assembly, bottle picks, Shipping and Receiving
- Occupational Health and Safety and Worksafe BC Course
- 4 Years Green Team Volunteer
- Employee time sheets and scheduling
- Evaluate employee performance, review performance expectations and actual performance
- Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
- Critical and creative thinking skills to identify and resolve operational challenges and customer issues effectively
- Identify and coach performance deficiencies and take action to build required behaviour
- Responsible for customer interface and monitoring the quality of the service in accordance with the terms of all applicable contractual arrangements.
Education
General Studies in Criminology, aboriginal affairs, Introductory to education
Douglas College
01.1996
Graduated Grade 12 - undefined
Seaquam Secondary
06.1993
Skills
- Forward-thinking attitude
- Coaching for professional growth
- Clear verbal communication
- Regulatory compliance enforcement
- Customer interaction
- Conducting investigations
Certification
- DEKRA 2021 - 2023: Leading with Safety (Yearly course training & updating for Railway Safety & Operations)
- Forklift Operations & Safety Training: Reach truck, Pallet Mover, Cherry Picker & Forklift
- Dealing with difficult people: Employee & Customer conflict resolution training
- TDG Training: Transportation of dangerous goods, and worksite safety courses
- Railroad Incident Response Training: Responding & Investigating Incidents, to appropriately access, and learn from to prevent future mishaps.
- Substance Abuse Awareness: Training to maintain a safe work environment
- OH&S involvement: Identify, protect & report safety hazards
- CROR & GOI: Lead the compliance of all Canadian Railway Operating Rules & operating instructions
- First Aid: First Aid CPR-C Training
Timeline
Rail Operations Specialist
Rocky Mountaineer
04.2025 - Current
Counter Sales Representative
Bumper to Bumper
11.2024 - 04.2025
Transportation Manager
Canadian National Railway
05.2017 - 09.2024
Transportation Manager West Rover
Canadian National Railway
05.2017 - 09.2024
Manager
Kal Tire
12.2014 - 04.2017
Operations Supervisor
Liquor Distribution Branch
01.2001 - 12.2014
Graduated Grade 12 - undefined
Seaquam Secondary
General Studies in Criminology, aboriginal affairs, Introductory to education
Douglas College