Doug Balck
Charlton,ON
Summary
Adept at navigating unforeseen challenges, I honed my problem-solving and route planning skills at Tforce Final Mile, ensuring on-time deliveries and fostering strong customer relationships. My background as an Automotive and Motorcycle Service Technician at Pinewood Park Ford and Zdeno Cycle, respectively, showcases my technical proficiency in vehicle maintenance and commitment to continuous learning and customer service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Courier Contractor
Tforce Final Mile
11.2018 - 08.2024
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Automotive Service Technician
Pinewood Park Ford
07.2009 - 10.2018
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Examined new and replacement parts to uncover defects.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
Motorcycle Service Technician
Zdeno Cycle
06.2006 - 05.2009
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
Apprenticeship Certificate - Automotive Service Technician
Canadore College of Applied Arts And Technology
North Bay, ON05-2002
Skills
- Package handling
- Punctuality
- Deadline-oriented
- Route Planning
- Working Independently
- Problem-Solving
- Vehicle Maintenance
- Customer Service
Languages
English
Native or Bilingual
Certification
310S Automotive Service Technician
310M Motorcycle Service Technician
Whimis Training Certification
Dangerous Goods Transportation Certification
Chain saw Licence
hobbies
Wood Working
Hockey
Hiking
Camping
Timeline
Courier Contractor
Tforce Final Mile
11.2018 - 08.2024
Automotive Service Technician
Pinewood Park Ford
07.2009 - 10.2018
Motorcycle Service Technician
Zdeno Cycle
06.2006 - 05.2009
Apprenticeship Certificate - Automotive Service Technician
Canadore College of Applied Arts And Technology
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