Doubra Dabor-Fuludu
Winnipeg,Canada
Summary
Experienced Senior Client Relations Representative with over 5 years in Client Service. Demonstrated success in maintaining excellent work ethics, utilizing strong analytical skills, and exhibiting friendly, professional, and problem-solving abilities. Possesses a positive attitude and a strong commitment to delivering exceptional service. Committed to identifying and addressing compliance issues to ensure regulatory adherence and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Client Relations Representative
IG Wealth Management
2022.01 - Current
- Handled inbound and email contacts from consultants, clients, and institutions with a focus on quality and professionalism
- Participated in team meetings with leadership to discuss call monitoring feedback, training needs, and business operations trends
- Provided effortless client experience when receiving and responding to inbound phone and email contacts from consultants, clients, and other institutions
- Delivered reliable, consistent, and transparent service by handling all inquiries with a high level of quality and professionalism
- Handled Clients' complaints in a professional and efficient manner and engaging appropriate channels wherever applicable
- Delivered value by maintaining up-to-date knowledge and awareness of company policies, procedures, and technologies
- Facilitated team meetings and debriefs while encouraging an interactive environment and ensured discussions stay on topic and on target
- Conducted one-on-one coaching with new employees to discuss areas of strength and improvement using thorough data analysis
Technical Support Trainer and Mentor
Apple
2019.01 - 2022.01
- Communicating with clients to diagnose technical issues via email, live chat, and telephone
- Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users
- Providing step-by-step instructions to fix technological issues.
- Mentored and guided employees ensuring all were trained to ensure they are capable of performing assigned duties
Education
Bachelor of Arts - Political Science and Sociology
University of Manitoba
Winnipeg, MB07.2022
Skills
- Data Analysis
- Financial Services Industry Knowledge
- Client Services
- Strategic Planning
- Communication and Presentation Skills
- Cross-Functional Leadership
- Project Initiation
- Amazon Connect
- Project Management
- Report Writing and Documentation
- Proficient in Agile and Scrum
- Training and mentoring
- CRM Software
- Project Management Competence
- Project Planning
Personal Information
Title: Senior Client Relations Representative
Languages
English
Certification
Pro
- Project Management, Google, 2024
Timeline
Senior Client Relations Representative
IG Wealth Management
2022.01 - Current
Technical Support Trainer and Mentor
Apple
2019.01 - 2022.01
Bachelor of Arts - Political Science and Sociology
University of Manitoba
Pro
- Project Management, Google, 2024
Similar Profiles
Carlos RiosCarlos Rios
Executive Financial Consultant at IG Wealth ManagementExecutive Financial Consultant at IG Wealth Management
Nengi GeorgeNengi George
Senior Client Service Specialist at IG Wealth ManagementSenior Client Service Specialist at IG Wealth Management
Jenna ParkinJenna Parkin
Administrative Assistant at Todd and Associates IG Wealth ManagementAdministrative Assistant at Todd and Associates IG Wealth Management