Summary
Overview
Work History
Education
Accomplishments
Certification
Skills
Languages
Timeline
Generic

Doua Ismail

Montreal,QC

Summary

Lean Six Sigma Black Belt with 10+ years of cross-functional and regional experience leading and advising in lean manufacturing, eCommerce, and retail fulfillment. Background in production, quality, and health & safety. Proven ability to identify process and cultural improvements, develop teams, and drive alignment to deliver measurable results and savings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Manager, Process & Product

Ssense
Montreal, QC
10.2024 - 03.2025
  • Defines OpEx roadmap with fulfilment center leadership around process and supporting technology.
  • Drives the Continuous Improvement culture through LSS coaching and strong floor presence with Operational partners.
  • Leverages Data analytics of Key metrics to identify areas of improvement and gaps to performance.
  • Communicates regularly with Senior Leadership on progress, challenges and next steps of Opex initiatives.

Business Process Manager

Ssense
Montreal, Quebec
04.2023 - 10.2024
  • Leads and develop a team of four process engineers in supporting their partners.
  • Monitors deployment and performance of newly commissioned automated fulfilment equipment.
  • Facilitates process discovery sessions across various departments of Operations, Logistics, and Customer Service to identify pain points, and areas of improvement.
  • Conducts process design workshops to shape new processes unlocking additional operational capacity.
  • Collaborates with Product Tech team, L&D team, and Operations through change management and implementation of solutions.

LEAN Business Partner

Neslte Nespresso
Montreal, QC
06.2022 - 03.2023
  • Drives Continuous improvement & efficiency in the corporate business processes.
  • Conducts workshops to identify metrics, root causes and define roadmap for the Canadian market.
  • Collaborates with End to End process owner to optimize, map, and troubleshoot.
  • Coach functional leaders on LSS tools and competencies to support continuous improvement culture.

Operational Excellence Manager

Goodfood
Montreal, QC
07.2021 - 06.2022
  • Deploy different Operational Excellence tools to drive process improvement: Time & Motion Studies, Fishbone, 5S and OPL training documentation.
  • Define waste streams and reduce cost through analysis and corrective action implementation.
  • Develop and deliver communication and change management plans to internal and external stakeholders.
  • Maintain benefit reporting for all initiatives and deliver regular status updates to senior management.

Production Manager

Goodfood
Montreal, QC
06.2020 - 07.2021
  • Lead and develops 6 supervisors and 240 frontline employees
  • Collaborate with Inventory, Quality and Fulfillment to deliver customer orders
  • Track performance metrics and acts proactively to resolve any potential issues
  • Develop and maintains training packages, standard operations procedures and policies.

Supply Chain Associate Supervisor

Pepsico
Mississauga, ON
02.2018 - 06.2020
  • Evaluates current processes on the production line to increase in output capacity
  • Collaborates with maintenance and engineering teams to devise solutions to production line downtimes
  • Participates and assists in line audits to identify minor stops and improve efficiency
  • Leads the installation of a new bottle labeler to increase production line capacity and filler speed.

Environmental Health & Safety (EHS) Coordinator

Pepsico
Montreal, QC
12.2016 - 02.2018
  • Leads the execution, implementation, and tracking of the site's annual EHS Plan for Canada East (Montreal and Moncton).
  • Oversees budget expenditure on EHS risk controls and projects per site.
  • Delivers annual health & safety training (ergonomics, machine safety, and forklift) to 250 frontline employees.
  • Leads the incident investigation process, including root cause analysis and identifying corrective action plans.
  • Evaluates the risks and hazards of existing processes, and implements risk controls based on data and trend analysis.

Quality Control Supervisor

Pepsico
Montreal, QC
03.2015 - 12.2016
  • Manages performance of 8 quality technicians through coaching and training of quality department technicians
  • Investigates and processes product non-conformance and implements necessary corrective actions
  • Ensures ongoing compliance with the company quality standards & regulatory food safety audits.

Production Supervisor

Pepsico
Moncton, NB
06.2014 - 03.2015
  • Provides direction and leadership to 18 frontline employees and maintains engagement towards company objectives
  • Establishes a performance development plan to improve capability for various frontline roles reducing overtime costs
  • Oversee the installation of new lid feeder equipment and generates SOPs and Preventative Maintenance documentation.

Education

Graduate Diploma - Business Administration

Concordia University
Montreal, QC
06-2020

Bachelor in Mechanical Engineering -

Concordia University
Montreal, QC
04-2014

Accomplishments

  • Transformation - led the Business Process transformation of a multimillion dollar automation project in the fulfillment center with new WMS software, through process design, process mapping, testing, and change management resulting in a final capacity of 130K units fulfilled daily. (Ssense, Montreal, 2024)
  • Shipping - Reconfigured the layout and the picking process which resulted in an 33% reduction in labor cost 54% increase in productivity. Total savings of $1.2M annually. (Goodfood, Montreal, 2022)
  • Production –Redesigned the production workstation and process steps increasing productivity by 10% and reducing labour cost by 18% and member complaints of defects by 40%, with no additional headcount or equipment cost. Total savings of $1.4M annually. (Goodfood, Montreal, 2021)
  • Production –Changed production line layout resulting in 30% footprint gain in space, allowing for additional operations to take place. (Goodfood, Montreal, 2021)
  • Inventory – Implemented the practice of sorting and labeling ingredients at the associate level, decreasing returned ingredient processing time by 30% which improved ING availability to production lines. (Goodfood, Montreal, 2021)
  • Safety – Leveraged mobile technology to reduce friction in the execution of Daily Safety Talks between managers and frontline, resulting in an increase of 25% of completion. (Pepsico, Montreal, 2016)
  • Production – Lead the installation of a new labeler on the production line increasing overall efficiency by 2%, implemented relevant CIL and Changeover documentation. (Pepscio, Mississauga, 2018)
  • Quality - Reviewed water filtration requirements for SKU categories and adjusted the process resulting in a cost saving $20,000 annually. (Pepsico, Montreal, 2015)
  • Production – Established a capability matrix to identify skill gaps and developed a training program to address the gaps, reducing the overtime cost by 3%. (Pepsico, Moncton, 2014)

Certification

Certified Black Belt Six Sigma - ASQ

Skills

  • Lean Six Sigma, BPMN
  • Project Management
  • Communication & Cross Functional Collaboration
  • People Leadership & Coaching

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Senior Manager, Process & Product

Ssense
10.2024 - 03.2025

Business Process Manager

Ssense
04.2023 - 10.2024

LEAN Business Partner

Neslte Nespresso
06.2022 - 03.2023

Operational Excellence Manager

Goodfood
07.2021 - 06.2022

Production Manager

Goodfood
06.2020 - 07.2021

Supply Chain Associate Supervisor

Pepsico
02.2018 - 06.2020

Environmental Health & Safety (EHS) Coordinator

Pepsico
12.2016 - 02.2018

Quality Control Supervisor

Pepsico
03.2015 - 12.2016

Production Supervisor

Pepsico
06.2014 - 03.2015

Graduate Diploma - Business Administration

Concordia University

Bachelor in Mechanical Engineering -

Concordia University
Doua Ismail