Doua Hreiche
Ottawa,ON
Summary
Project Officer with five years of experience managing multi-channel communication projects in both the public and private sector. My top soft skills for resolving communication challenges include actively listening, being creative, and building rapport through open dialogue and cooperation. This includes cultivating productive relationships with internal and external stakeholders to advance projects, as well as achieving business goals by demonstrating a daily commitment to excellence with both teamwork and intrinsic motivation.
Overview
16
16
years of professional experience
Work History
Project Officer AS-03 level
National Defence Canada
Ottawa, Canada
10.2022 - 04.2024
- Implementing multi-channel, internal-facing, communication projects – performing topic research, advancing proposals, drafting outlines, writing articles and presentations, and coordinating publications.
- Supervising the work of students tasked with video editing and production.
- Creating podcasts to promote organizational awareness. This involved identifying meaningful topics, developing storyboards, filming, and editing content.
- Providing hiring support to managers, and reviewing candidate profiles on social media.
- Providing administrative support by organizing meetings, recording meeting minutes, coordinating team communications, and reiterating business objectives and expectations.
Marketing Expert
Facebook (Accenture)
Ottawa, Canada
01.2021 - 09.2022
- Guiding businesses through their Facebook marketing strategy and optimizing social media campaigns.
- Drafting business plans for advertisers and documenting project conversations and agreements.
- Recording and filtering financial data using spreadsheets.
- Following up with clients and tracking project results.
- Booking appointments via Bluejeans, responding to emails, arranging and attending meetings as required.
- Reviewing files, identifying case issues, writing report of findings and making recommendations to management.
Administrative Assistant
Right at Home Realty
08.2019 - 12.2020
- Tracked transaction milestones and time limits to keep stakeholders informed.
- Managed administrative paperwork and customer database up to date to assist real estate teams in closing deals.
- Enforced compliance with legal and tax withholding processes.
- Assisted real estate teams in facilitating local events to foster connections with people in the neighborhood.
- Responded to customer needs with urgency and attentiveness.
- Scheduled necessary appointments with all parties, including open houses and final walkthroughs.
Associate Producer
Rogers TV
01.2017 - 02.2019
- Searched topics, pitched ideas to Supervising Producer, and made show recommendations.
- Conducted interviews with a wide range of interview subjects.
- Searched for potential guests using social media (Facebook, Twitter, Instagram, Linkedin).
- Filmed and directed the multi-cultural show.
- Supervised and trained a group of 15-20 interns and volunteer students on using teleprompter, cameras, and other studio equipment.
News Reporter
Al Arabiya News English
08.2014 - 12.2016
- Reported on a variety of cultural and community topics specific to the Middle Eastern community in Toronto that would be of interest to international viewers.
- Engaged with various communities as a network representative in the region.
- Conducted interviews and filmed footage with the camera team.
- Delivered high quality online coverage under pressing timelines and in high stress situations.
News Reporter
New Horizons Media
05.2014 - 12.2016
- Covered local stories about new immigrants.
- Introduced fresh angles on previously reported material to update readers. This included being creative by attending events and workshops for newcomers to be more message driven.
- Conducted interviews, wrote scripts for voiceovers, edited footage, and created news reports.
Associate Producer
CBC News Network
Toronto, Canada
06.2014 - 07.2015
- Worked with the reporting team to develop story ideas on a daily basis and in an intensive 24/7 mass media news environment.
- Researched and pitched story ideas for trending topics, booked and pre-interviewed guests.
- Wrote concise and factually sound story backgrounds with leading questions for the host.
- Video edited content for the show.
- Made recommendations to supervising producer on current and upcoming news.
Journalist
Toronto Observer / East York Observer
09.2013 - 12.2014
- Created engaging and fresh content for Centennial College students and surrounding communities.
- Designed the online and print newspaper.
- Provided photography and photo editing services, and filmed and edited video reports.
- Utilized social media to reach a large audience.
Customer Relations Specialist, Team Leader
Rogers Communications
12.2007 - 08.2014
- Took calls at the Retention level, handled unresolved discrepancies.
- Dealt with high priority business issues and provided reliable service.
- Attentively listened to disaffected Rogers’ customers in a calm and professional manner.
- Developed and implemented coaching project to support a team of 15-20 employees (both new and experienced).
- As an acting manager, provided floor support, answered questions, and took escalated calls.
- Reviewed employee stats, offered one on one coaching, and tracked progress and results.
- Supported managers and directors by providing reports, and offering business recommendations to enhance the customer service practices and meet employees’ needs.
Journalist
SAY News
05.2011 - 08.2011
- Covered an array of topics with specialization in city/local government.
- Anchored for television and radio, wrote and edited television and radio scripts.
Education
Diploma - Journalism Fast-Track
Centennial College
12.2014
Graduate Certificate - Summer Institute of Broadcast Journalism
Seneca College
08.2011
Bachelor of Arts – Honours - Political Science/International Relations
Carleton University
06.2007
References
Available upon request.
Timeline
Project Officer AS-03 level
National Defence Canada
10.2022 - 04.2024
Marketing Expert
Facebook (Accenture)
01.2021 - 09.2022
Administrative Assistant
Right at Home Realty
08.2019 - 12.2020
Associate Producer
Rogers TV
01.2017 - 02.2019
News Reporter
Al Arabiya News English
08.2014 - 12.2016
Associate Producer
CBC News Network
06.2014 - 07.2015
News Reporter
New Horizons Media
05.2014 - 12.2016
Journalist
Toronto Observer / East York Observer
09.2013 - 12.2014
Journalist
SAY News
05.2011 - 08.2011
Customer Relations Specialist, Team Leader
Rogers Communications
12.2007 - 08.2014
Diploma - Journalism Fast-Track
Centennial College
Graduate Certificate - Summer Institute of Broadcast Journalism
Seneca College
Bachelor of Arts – Honours - Political Science/International Relations
Carleton University