Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Languages
Timeline
Generic

Dorys Helena

Burnaby,BC

Summary

Dynamic project leader with a proven track record, enhancing project workflows and achieving a 90% success rate in project completion. Skilled in risk assessment and employee training, I excel in optimizing processes and driving team efficiency, ensuring alignment with organizational goals and delivering impactful results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Production Lead

Enwave
Delta, Canada
03.2025 - Current
  • Supervised a team of 8 production staff, ensuring daily operations met food safety, quality, and efficiency standards.
  • Conducted pre-operational inspections and equipment checks, reducing startup delays and non-conformance issues by 95%.
  • Monitored key production parameters (temperature, weight, moisture) to ensure compliance with product specifications and regulatory requirements.
  • Streamlined material inventory and labeling processes, improving traceability and reducing product waste by 15%.
  • Led real-time problem-solving on the production floor, minimizing downtime and maintaining consistent workflow across departments.
  • Provided daily production updates and reports to senior management, improving issue resolution time and enhancing communication across teams.

Retail Sales Associate

Tommy Hilfiger
Richmond, Canada
07.2023 - Current
  • Recipient of the 'Future Maker' Award for outstanding performance, leadership, and commitment to customer service excellence.
  • Work towards goals with an emphasis on service quality, customer satisfaction, and financial performance.
  • Ensure customer satisfaction and compliance with company policies and procedures and establish best practices.
  • Operate a cash register using cash or credit/debit card payment and ensure accurate payment processing.
  • Perform inventory management and a variety of operational activities as assigned by the Store Manager or Manager on Duty.

Project Analyst/ Assistant

Industria Nacional de la Aguja
, Dominican Republic
05.2022 - 12.2022
  • Optimized project workflows, reducing inefficiencies by 15% and improving resource utilization.
  • Developed and implemented project tracking systems, enhancing reporting accuracy by 25%.
  • Led cross-functional collaboration among departments, streamlining communication and reducing bottlenecks by 20%.
  • Identified and mitigated risks, ensuring a 98% success rate in project completion without major disruptions.
  • Provided project status updates and detailed reports to stakeholders, improving executive decision-making and transparency.

Technician Analyst- Early Childhood Department

Dirección General de Educación Inicial
, Dominican Republic
03.2020 - 04.2022
  • Developed and managed the Annual Operational Plan (POA) and strategic departmental plans, ensuring alignment with organizational goals, which led to a 15% improvement in overall departmental efficiency.
  • Designed and implemented customized monitoring tools, which increased the accuracy and consistency of data reporting across the program by 85%.
  • Conducted regular data quality audits, identifying and resolving discrepancies in program execution and budget tracking, ensuring 100% compliance with established protocols.
  • Prepared detailed reports and presentations for government agencies and international organizations, while reducing approval delays by 30%.
  • Led and conducted training workshops for over 200 technicians nationwide, ensuring the successful implementation of action plans, resulting in a 80% improvement in program execution across regions.

Technician Analyst/Policy Analyst

Departamento de Desarrollo Organizacional- Ministerio de Educación
, Dominican Republic
11.2014 - 03.2020
  • Engaged with stakeholders (government agencies, department heads) to align policies with organizational objectives.
  • Led process optimization initiatives, using Excel and Visio to streamline workflows and reduce inefficiencies.
  • Ensured compliance with ISO 9001 standards, managing document control systems for audit readiness.
  • Facilitated training sessions to onboard employees and stakeholders on new processes and documentation standards.
  • Conducted data analysis to track key performance metrics and support continuous improvement efforts.

Education

Master of Business Administration (MBA) -

University Canada West
Vancouver, BC
12-2024

Postgraduate in Management and Organizational Reform -

Universidad De Lleida & Next International Business School
Spain
01.2019

Bachelor’s degree -

Industrial Psychology
Universidad Autonoma de Santo Domingo
01.2017

Skills

  • Microsoft Office
  • Customer Service
  • Problem-Solving
  • Project management
  • Risk assessment
  • Employee training
  • Health and safety compliance
  • Attention to detail
  • Goal setting
  • Analytical thinking

Websites

Certification

  • WHMIS Certification, Canada, 2024
  • Basic Principles of Quality Management- ISO 9000 01, Danatec, Dominican Republic, 2019
  • Basic Lean Management, Instituto San Valerio, Dominican Republic, 2019
  • Certification in Educational Policy Formulation and Planning, UNESCO, Argentina, 2016

Volunteer Experience

Arthritis Society, Database Support, Arthritis Line, 03/01/25, Provided support and information to individuals affected by arthritis, assisting with inquiries and offering emotional support., Delivered accurate information on arthritis management, treatments, and resources., Assisted with administrative tasks, including data entry and record-keeping.

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Production Lead

Enwave
03.2025 - Current

Retail Sales Associate

Tommy Hilfiger
07.2023 - Current

Project Analyst/ Assistant

Industria Nacional de la Aguja
05.2022 - 12.2022

Technician Analyst- Early Childhood Department

Dirección General de Educación Inicial
03.2020 - 04.2022

Technician Analyst/Policy Analyst

Departamento de Desarrollo Organizacional- Ministerio de Educación
11.2014 - 03.2020

Master of Business Administration (MBA) -

University Canada West

Postgraduate in Management and Organizational Reform -

Universidad De Lleida & Next International Business School

Bachelor’s degree -

Industrial Psychology

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