Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dorthia Lampley

Elk Grove

Summary

Dynamic HR professional with extensive experience at the Department of General Services, excelling in team collaboration and relationship building. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Adept at fostering a positive work environment while managing complex projects and improving employee engagement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Human Resources Chief

Department of General Services
06.2020 - Current
  • Assisted in daily administrative tasks to support team efficiency and workflow.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Improved organizational culture by planning and executing engaging team-building events.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Provide oversight of Personnel Operations
  • Policy development and Implementation
  • Manage and coordinate daily operations of multi organizational units

Staff Services Manager II

Department of General Services
09.2018 - 06.2020
  • Led cross-functional teams to streamline service delivery processes.
  • Developed and implemented policies that enhanced operational efficiency.
  • Managed staff performance evaluations, fostering professional growth and accountability.
  • Collaborated with stakeholders to identify service improvement opportunities.
  • Conducted training sessions to enhance team capabilities and service quality.
  • Coordinated closely with HR personnel on matters related to employee benefits administration, payroll processing, leave requests, and other essential duties pertinent to staff services management.
  • Increased employee engagement and satisfaction by consistently providing constructive feedback and facilitating open communication channels.
  • Fostered a positive work environment through team-building activities, promoting a supportive culture that encouraged professional development.
  • Facilitated smooth transitions during periods of change by maintaining open lines of communication with staff members and providing ample support to all affected parties.
  • Championed diversity and inclusion within the workplace, implementing policies that encouraged equal opportunities for employee advancement and professional growth.
  • Identified opportunities to streamline processes and improve office operations and efficiency.

Staff Services Manager I

Department of General Services
03.2015 - 09.2018
  • Led cross-functional teams to streamline service delivery processes and improve operational efficiency.
  • Developed and implemented strategic initiatives to enhance staff performance and engagement.
  • Established training programs that enhanced employee skills and contributed to overall team success.
  • Developed strong relationships with cross-functional teams for seamless collaboration in achieving organizational goals.
  • Oversaw recruitment, training, and mentoring of new staff members to build a high-performing team.
  • Fostered a positive work environment through team-building activities, promoting a supportive culture that encouraged professional development.
  • Coordinated office events, outreach and meetings for staff and clients.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Identified opportunities to streamline processes and improve office operations and efficiency.

Education

No Degree - Criminal Justice

Sacramento City College
Sacramento, CA

Skills

  • Quick learner
  • Effective time management
  • Proficient in computer applications
  • Detail-oriented approach
  • Collaborative teamwork
  • Effective relationship management
  • Effective verbal communication
  • Task prioritization
  • Strategic decision-making
  • Adaptable problem-solving
  • Collaborative teamwork
  • Service excellence
  • Professional conduct
  • Collaborative team development
  • Relationship building
  • Effective Leader

Certification

HR Credentialing Certificate (Performance Management)

Leadership for Government Manager Certificate

Management Academy Certificate

Timeline

Assistant Human Resources Chief

Department of General Services
06.2020 - Current

Staff Services Manager II

Department of General Services
09.2018 - 06.2020

Staff Services Manager I

Department of General Services
03.2015 - 09.2018

No Degree - Criminal Justice

Sacramento City College

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Dorthia Lampley