Dorsel A. T. Joseph
Winnipeg,Canada
Summary
- Engaging and dependable financial services professional with over ten years of customer service, banking and sales experience.
- Strong attention to detail, exceptional interpersonal communication, and a passion for providing a high level of service.
- Thrives in dynamic environments and contributes to team success through professionalism, product knowledge, and goal-driven performance.
- Handled customer complaints properly and professionally, maintaining a 100% resolution rate for the company.
- Fulfilled cash handling responsibilities in line with company standards, ensuring all transactions were error-free and tills balanced at day end.
- Provided tailored loan solutions by carefully analyzing client needs and credit worthiness contributing to customer satisfaction and portfolio growth.
- Met and exceeded sales targets which helped to reduce the rate of non performing laons.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales & Service Officer
Grenada Co-operative Bank Ltd
St. George's, Grenada
09.2018 - 07.2024
- Delivered professional frontline service by welcoming clients, and coordinating schedules.
- Managed sensitive information and ensured confidentiality while preparing client files.
- Collaborated with other departments to ensure prompt resolution of client requests.
- Answered phone calls professionally and provided information to callers as needed.
- Assisted with the development of policies and procedures related to customer service.
- Maintained up-to-date knowledge of products and services offered by the organization.
Bank Teller
Grenada Co-operative Bank Limited
St. George's, Grenada
08.2009 - 09.2018
- Processed deposits, withdrawals, transfers, loan payments, and other transactions accurately and efficiently.
- Ordered checks, placed stop-payment orders, and conducted additional special services for customers.
- Resolved member concerns effectively, escalating complex issues as needed.
- Assisted authorized personnel in accessing secured materials from the vault.
- Performed daily inspections of the vault to ensure it is secure from unauthorized access.
Education
Bachelor of Arts - Human Resource Management
University of The West Indies OC
Grenada, WI01-2027
Advanced Diploma - International Business
RRC Polytechnic
Notre Dame, MB10-2025
Associate of Arts - Business Studies
T.A. Marryshow Community College
Grenada, WI07.2010
Certification
- HubSpot Academy Sales Management Certification
- HubSpot Academy Social Media Marketing Certification
- HubSpot Inbound Marketing Certification
- Hubspot SEO Basics Certification
- Business Writing Certification
- First Aid Certification
Timeline
Sales & Service Officer
Grenada Co-operative Bank Ltd
09.2018 - 07.2024
Bank Teller
Grenada Co-operative Bank Limited
08.2009 - 09.2018
Bachelor of Arts - Human Resource Management
University of The West Indies OC
Advanced Diploma - International Business
RRC Polytechnic
Associate of Arts - Business Studies
T.A. Marryshow Community College