DORSEL A.T. JOSEPH
Winnipeg,MB
Summary
Proven talent for aligning business strategy and objectives with established customer service and credit administration paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning over 9 years in building strong client relationships and exceeding sales targets through strategic prospecting and customer-centric financial solutions. Skilled in analyzing customer needs, resolving client issues, and delivering exceptional service to enhance customer satisfaction and loyalty. Adept at collaborating with cross-functional teams to develop compelling operational strategies and implement process improvement initiatives to optimize efficiency. Exceptionally dedicated with keen communication, negotiation, and organizational skills, as well as time management, creative problem-solving, and research expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Banker
Grenada Cooperative Bank Limited
08.2015 - 07.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
Teacher
St. David's Catholic Secondary School
11.2011 - 04.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Science - Human Resource Management
University of The West Indies
St. George's Grenada 10-2028
Advance Diploma Certificate - International Business
Red River College of Applied Arts, Science And Technology
Winnipeg, None10-2025
Associate of Science - Business Studies
T.A. Marryshow Community College
St. George's 07-2010
High School Diploma -
St. David's Catholic Secondary School
St. David, Grenada07-2008
Skills
- Relationship building
- Sales and product knowledge
- Strong Communication Skills
- Training and Development
- Customer Relationship Management
- Problem solving
- Attention to detail
- Financial literacy
- Credit assessment
- Risk management
- Digital banking proficiency
- Regulatory compliance
- Team player
- Leadership
- Decision making
Languages
English
Full Professional
Accomplishments
Actively participated in a high-performing team that managed critical aspects of a Bank acquisition in (FCIB Grenada , 2022-2023).
Received many certificate awards for the Most Outstanding Employee, Customer choice.
Certification
Business writing
First aid
Interests
Travelling
Board games
Singing
Researching
Timeline
Personal Banker
Grenada Cooperative Bank Limited
08.2015 - 07.2024
Teacher
St. David's Catholic Secondary School
11.2011 - 04.2015
Business writing
First aid
Bachelor of Science - Human Resource Management
University of The West Indies
Advance Diploma Certificate - International Business
Red River College of Applied Arts, Science And Technology
Associate of Science - Business Studies
T.A. Marryshow Community College
High School Diploma -
St. David's Catholic Secondary School
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